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Service Excellence Leader

3 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Hyatt Hotels Corporation Full time

We are looking for an exceptional leader to join our team as a Service Excellence Leader. In this critical role, you will drive excellence in every aspect of the guest experience, from initial contact to departure. You will inspire and motivate our service staff to deliver world-class service, exceeding our guests' expectations at every turn.

Key Responsibilities
  • Service Standards: Ensure that all service staff understand and adhere to our service standards, consistently delivering exceptional guest experiences.
  • Leadership Development: Develop and mentor service staff, focusing on their growth and development within the team.
  • Guest Feedback: Respond promptly and professionally to guest feedback, using it as an opportunity to enhance our services and exceed expectations.
Requirements
  • Prior experience in a leadership role in a restaurant or hotel F&B setting.
  • Proven track record of delivering exceptional results in a fast-paced environment.