Malaysia-Based Customer Care Expert
3 days ago
**Overview:**
SummitNext Technologies Sdn Bhd is a cutting-edge technology company that provides innovative solutions to businesses and individuals. We are seeking a highly skilled Customer Service Representative to join our team, focusing on delivering exceptional customer experiences, resolving technical issues, and promoting our brand.
About the Role:
- You will provide top-notch customer service through multiple channels, including phone, email, and live chat, ensuring a positive experience for our clients.
- Using your strong problem-solving skills, you will troubleshoot and resolve technical issues, escalating complex problems to senior team members when necessary.
- You will collaborate with our sales team to provide pre-sales support and answer customer questions about our products and services, driving revenue growth and customer satisfaction.
- You will also participate in ongoing training and development programs to enhance your technical knowledge and soft skills, ensuring you stay up-to-date with industry trends and best practices.
Requirements:
- 2+ years of experience in a customer-facing role, preferably in a technical support environment.
- Degree in Business Administration or related field.
- Proficient in English and Sinhala language, with excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
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