Malaysia-Based Customer Care Expert

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia SummitNext Technologies Sdn Bhd Full time

**Overview:**

SummitNext Technologies Sdn Bhd is a cutting-edge technology company that provides innovative solutions to businesses and individuals. We are seeking a highly skilled Customer Service Representative to join our team, focusing on delivering exceptional customer experiences, resolving technical issues, and promoting our brand.

About the Role:

  • You will provide top-notch customer service through multiple channels, including phone, email, and live chat, ensuring a positive experience for our clients.
  • Using your strong problem-solving skills, you will troubleshoot and resolve technical issues, escalating complex problems to senior team members when necessary.
  • You will collaborate with our sales team to provide pre-sales support and answer customer questions about our products and services, driving revenue growth and customer satisfaction.
  • You will also participate in ongoing training and development programs to enhance your technical knowledge and soft skills, ensuring you stay up-to-date with industry trends and best practices.

Requirements:

  • 2+ years of experience in a customer-facing role, preferably in a technical support environment.
  • Degree in Business Administration or related field.
  • Proficient in English and Sinhala language, with excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.


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