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Technical Support Professional

3 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia OPUS IT Services Full time

Are you a skilled Technical Support Professional looking for a new challenge?

OPUS IT Services is seeking a talented individual to join our team as a Desktop Support Engineer.

The successful candidate will be responsible for providing technical assistance to our clients, including on-site support for desktop and laptop devices.

Responsibilities

Key Accountabilities:

  • Provide technical support to clients via phone, email, or on-site visits.
  • Troubleshoot basic IT infrastructure related issues.
  • Work collaboratively with higher-level support teams to resolve complex issues.
  • Document and track client issues and resolutions.

Requirements

Must-Haves:

  • High school diploma or equivalent.
  • 1+ year of experience in a helpdesk or technical support role.
  • Basic understanding of computer systems and networks.
  • Excellent communication and problem-solving skills.

Nice-to-Haves:

  • Bachelor's degree in Computer Science or related field.
  • 2+ years of experience in a helpdesk or technical support role.
  • Advanced knowledge of computer hardware and software.