System Analyst Manager

2 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia UOB Full time
About Our Company

United Overseas Bank Limited is a pioneering bank in Asia with an extensive global network of branches and offices in 19 countries and territories. We have a long history spanning over 80 years, guided by our core values: Honorable, Enterprising, United, and Committed.

We strive to deliver innovative financial technology solutions that enable business growth and technology transformation. Our Technology and Operations function consists of five specialist teams, each with distinct capabilities. Together, we work closely to harness the power of technology and support our physical and digital banking services and operations.

The role requires a seasoned professional to lead a team of IT system analysts supporting our Customer Management platform and strategic projects across the UOB franchise. The ideal candidate will have strong leadership skills and experience in managing IT delivery teams and implementing large-scale projects.

Key Responsibilities
  1. Lead and build a team of IT system analysts supporting Customer Management platform and strategic projects.
  2. Build and manage system capabilities based on business functions and UOB architecture strategy.
  3. Drive cross-functional analysis and ensure collective knowledge of business, system analysts, operations, and technology teams is tapped into.
  4. Partner with Domain architects to develop design solutions.
  5. Maintain the repository of system features inventory and data maps for cards domain.
  6. Develop and implement innovative solutions with prototypes and pilots.
  7. Establish processes for system analysts to elicit detailed requirements from impacted business and control teams.
  8. Collaborate with Program managers and Business Solution Specialists to finalise functional requirements.
  9. Lead application development and testing teams to ensure correct understanding and refinement of requirements and solutions.
  10. Demonstrate energy and ability to function in intense environments.
Requirements
  • Bachelor's Degree in Computer Science or related field.
  • More than 9 years' experience in developing and delivering CRM capabilities.
  • Leadership experience in managing IT delivery teams and implementing large-scale projects.
  • Strong technical knowledge of Microsoft Dynamics Customer onboarding/Leads/Lending.
  • Ability to bridge gaps between application development teams and product/business owners.
  • Highly effective communicator with senior technical staff.

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