Service Management Professional

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia Recooty Full time
About the Job

As a Service Management Professional at Recooty, you will play a critical role in driving excellent customer experiences. You will be responsible for delivering high-quality services to our customers, ensuring their needs are met, and exceeding expectations.

Responsibilities:
  • Single Point of Contact (SPOC) for Technical Escalations, ensuring effective communication and resolution of critical technical incidents.
  • Incident & Problem Management Support, taking ownership of service escalations and engaging relevant teams to drive prompt resolution.
  • Service Transition & Onboarding, overseeing customer onboarding and ensuring new clients are effectively transitioned into services.
  • Service Assurance & Customer Retention, proactively managing service performance and addressing issues to enhance customer satisfaction.
Skills and Qualifications:
  • Bachelor's degree in IT, Computer Science, Business Management, or a related field.
  • 5+ years of experience in IT service management, service delivery, or customer support roles.
  • Excellent communication and stakeholder management skills.


  • Kuala Lumpur, Kuala Lumpur, Malaysia Commerz Global Service Solutions Full time

    Job Title: Operational Excellence SpecialistJob SummaryWe are seeking a highly skilled Operational Excellence Specialist to join our team at Commerz Global Service Solutions. This is an exciting opportunity for a motivated individual who wants to take on a challenging role in managing a team of professionals.About the RoleThe successful candidate will be...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Transpacc Property Management Full time

    Transpacc Property Management Sdn Bhd is an award-winning company established in 2010, with a growing presence in property management services.About UsWe provide comprehensive property management solutions for condominiums, gated communities, and stratified properties. Our team of professionals strives to deliver exceptional service and maintain the highest...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Commerz Global Service Solutions Full time

    About Our CompanyCommerz Global Service Solutions is a leading provider of IT services. We are committed to delivering exceptional service to our clients and are looking for talented individuals to join our team.What We OfferCompetitive salary and benefits package.Opportunities for professional growth and development.A dynamic and supportive work...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Commerz Global Service Solutions Full time

    Are you passionate about delivering high-quality IT services? Do you have expertise in DevOps engineering and a passion for innovation? If yes, then we want to hear from you!About the PositionWe are seeking a mid-senior level IT professional with expertise in DevOps engineering to join our team at Commerz Global Service Solutions. In this role, you will be...


  • Kuala Lumpur, Kuala Lumpur, Malaysia noventiq Full time

    Noventiq is a globally recognized leader in digital transformation and cybersecurity solutions, celebrating multiple 'Great Place to Work' awards. We are seeking an IT Service Management Professional to join our team and contribute to our mission to drive digital transformation worldwide.Key Responsibilities:Leading local teams of dispersed resources to...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre SB Full time

    Key Responsibilities:Financial Reporting:Deliver General Accounting & Reporting services to BASF companies across the Asia Pacific region.Ensure timely and accurate delivery of financial reports and statements.Perform financial transaction processing and analysis.Co-ordinate month-end close activities to ensure timely and accurate closure of accounts.Liaise...


  • Kuala Lumpur, Kuala Lumpur, Malaysia A&W (Malaysia) Sdn Bhd Full time

    Job Title: Food Service Management ProfessionalAbout the Role:A&W (Malaysia) Sdn Bhd is seeking a skilled and experienced Food Service Management Professional to join our team. As a key member of our management team, you will be responsible for managing the day-to-day operations of our restaurants, ensuring high-quality customer service, and driving sales...


  • Kuala Lumpur, Kuala Lumpur, Malaysia AEON Credit Service (M) Berhad Full time

    AEON Credit Service (M) Berhad is looking for a talented Risk Management Professional to join its team as a Manager, Info Security. The successful candidate will be responsible for overseeing technology risk management and cyber risk, ensuring the protection of the company's information assets and technologies.About the Job DescriptionThe ideal candidate...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Deloitte PLT Full time

    We are seeking a Senior Associate to join our Business Advisory group in Deloitte PLT. As a member of this team, you will play a key role in providing tax compliance advisory services to clients across various industries.ResponsibilitiesSupport tax compliance advisory services for clients in various industries.Compile and prepare tax returns, and conduct...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Professional Real Estate & Property Management Company Full time

    Facilities Management Operations ExecutiveWP. Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaWe're on the lookout for a Facilities Management Operations Executive to join our team at a shopping mall in Johor Bahru.This role focuses on non-technical operations, including:Ensuring top-notch hygiene and cleanliness standardsOverseeing safety and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Opus Asset Management Sdn Bhd Full time

    As a leading player in the financial services industry, OpusAsset offers a range of career opportunities for talented individuals.This exciting role provides a chance to join a dynamic team and contribute to the company's continued success.The ideal candidate will possess excellent communication and problem-solving skills, as well as strong analytical and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Opus Asset Management Sdn Bhd Full time

    At OpusAsset Management Sdn Bhd, we foster a culture that values growth and development of our employees.We are seeking enthusiastic and motivated individuals with a keen interest in the financial services industry to join our team.This role offers an opportunity for career advancement in a dynamic and fast-paced environment.Key ResponsibilitiesSupport...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Jobstreet Malaysia Full time

    Cloud Professional Service Solution ManagerResponsible for Huawei Cloud Professional Service pre-sales support and Service E2E solution.Design high level Service E2E solution, BOQ, service proposal, RFI, RFP, well prepare for the quotation to key account customers.Drive and lead the Huawei Cloud professional service solutions based on project requirements...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Arvato Systems Malaysia Full time

    We are looking for a talented Atlassian Service Management Professional to join our team at Arvato Systems Malaysia.About the JobAs an Atlassian JSM Consultant, you will be responsible for creating custom apps and integrations using Atlassian JSM.Collaborate with stakeholders to gather requirements and provide technical guidance on the best approaches for...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Nutanix Full time

    About the RoleAs a key member of our team, you will be responsible for leading our Professional Services Delivery functions across ASEAN. You will manage a team of Technical Account Managers, Consultants and/or Residents, reporting to the Services Delivery Leader, APAC.The ideal candidate will have 12+ years of relevant IT industry experience, with 3+ years'...


  • Kuala Lumpur, Kuala Lumpur, Malaysia AEON Credit Service (M) Berhad Full time

    The successful candidate will have the opportunity to work with a leading consumer financing provider in Malaysia. The role involves selling and promoting Personal Loan & Credit Card products to customers in the Klang Valley.About the RoleTo sell and cross-sell Personal Loan & Credit Card products to meet or exceed sales targets.To ensure all applications...


  • Kuala Lumpur, Kuala Lumpur, Malaysia TURN CLOUD TECHNOLOGY SERVICE (M) SDN. BHD. Full time

    Our company, TURN CLOUD TECHNOLOGY SERVICE (M) SDN. BHD., is seeking an experienced IT Sales Professional to join our team.Responsibilities:Develop and execute strategic sales plans to achieve sales targets and expand the customer base in Southeast Asia.Lead, motivate, and mentor the sales team to maximize their potential and performance.Analyze sales data...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Commerz Global Service Solutions Full time

    Job DescriptionWe are looking for a highly motivated and experienced Global Trade and Treasury Professional to join our team at Commerz Global Service Solutions. As a key member of our trade finance operations team, you will be responsible for managing the global trade and treasury function, including the handling of letters of credit, payment processing,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Standard Chartered Life and Careers Full time

    Cash Management Operations Job SummaryThis is a key role in our Cash Management Operations team, responsible for managing daily operations to achieve service quality by meeting or exceeding service standards and achieving zero defect.The ideal candidate will have a strong background in cash management, excellent analytical skills, and the ability to lead a...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Commerz Global Service Solutions Full time

    Job Summary:Commerz Global Service Solutions is seeking a highly skilled Global Trade Processing Professional to join our team. As a professional, you will be responsible for processing various tradable financial instruments for the Commerzbank Group and its customers.Main Responsibilities:Creation and dispatch of invoices to the trade.Pre-posting of...