KYC Compliance Officer
3 days ago
About the Job
We are seeking a highly skilled Business Analyst KYC to join our team at TDCX. As a Business Analyst KYC, you will be responsible for analyzing data and making recommendations to improve processes, identifying and documenting inaccuracies which raise red flags that require intervention and follow up with the merchant, and investigating and comparing the items sold on the merchant's website to information provided on the platform account, such as product description, merchant industry, and charges.
Your Responsibilities Will Include:
- Analyzing data and making recommendations to improve processes
- Identifying and documenting inaccuracies which raise red flags that require intervention and follow up with the merchant
- Investigating and comparing the items sold on the merchant's website to information provided on the platform account, such as product description, merchant industry, and charges
- Providing excellent support experience to E-payment users via phone, chat, and email
- Verifying all required details have been submitted with application for processing
- Examining and validating the identity of the merchant to ensure the information submitted is valid
- Performing checks in internal and external databases to verify information provided and confirm supportability of the merchant
What We're Looking For
We are looking for candidates who possess language skills at a minimum CEFR C1 mastery level or higher, a bachelor's degree in any field, familiarity with financial reviews for consumer or small business lending or credit, detail-oriented with the ability to identify discrepancies in information from multiple sources, at least 2 years of experience in the BPO or contact center environment, and preferably with experience in the Financial, Banking, or Fintech industry.
Benefits
TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities. As a member of our team, you will be part of a dynamic and supportive work environment that fosters growth and development.
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