Supervisor of Customer Service

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Minacs Full time

Job Description:

We are seeking a highly skilled Supervisor of Customer Service to join our team at Minacs. As a Supervisor of Customer Service, you will be responsible for ensuring that all customer service representatives meet performance targets and adhere to company policies and procedures.

Main Responsibilities:

  • Supervise a team of customer service representatives to achieve high levels of performance and quality service.
  • Mentor and develop team members to improve their skills and knowledge.
  • Monitor and control costs, improving productivity and efficiency within the team.
  • Implement and maintain effective quality control processes.

Requirements:

  • Associate's degree in a related field with two to four years of relevant experience.
  • Excellent leadership and communication skills.
  • Strong analytical and problem-solving abilities.
  • Able to motivate and inspire team members to achieve exceptional results.


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