IPZ Executive Role

7 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Zurich Australian Insurance Ltd. Full time
Job Description

We are seeking a highly skilled IPZ Executive to join our team at Zurich Australian Insurance Ltd.

The successful candidate will be responsible for providing underwriting guidance and support to foreign Property Casualty Underwriters in the correct interpretation and application of country/regional underwriting practices and procedures.

Key Responsibilities:
  • Advise on wording and coverage to facilitate the application of best practice and appropriate management of risks associated with writing country/regional covers under foreign global programs.
  • Seek advice and agreement from the Receive underwriter and/or Technical Underwriting on complex and specific coverage requests prior to service delivery.
  • Take responsibility for the issuance of local policies, ensuring correct and close follow-up of instructions received from the foreign Service Specialist.
  • Complete tasks in accordance with internal and external guidelines, stipulated time frames, and quality thresholds.
  • Manage and resolve issues that arise during the insurance period related to local coverage requirements, policy issuance, premium payment, claims flow, and program reporting.
  • Recognize potential cross-sell opportunities, generate interest with intermediaries and customers, and direct interested parties to the appropriate Underwriting teams.
  • Identify areas in need of continuous improvement and suggest solutions to these areas.
  • Act as the local contact person for customers and brokers in respect of services provided by the worldwide network. Work closely with Service Specialists and Underwriters to deliver according to customer expectations.
  • Act as a communication channel between the producing country and partner country, including partner relationship management and due diligence where applicable.
  • Provide strong technical guidance and support relative to local Underwriting philosophy and strategy.
  • Maintain close contact with Technical Underwriting and refer exceptional requests with recommendations.
  • Implement and administer international received policies within expected quality and timeline requirements.
  • Interpret instructions, checking for accuracy and correctness, performing quality checks as appropriate.
  • Ensure the policy document, invoice, and binder are accurate and in line with both Property Casualty and domestic underwriting and financial principles.
  • Update local systems maintaining data quality and integrity.
  • Receive claims information, manage data entry, and coordinate among all relevant parties as per the assigned process/claims protocol. Maintain, manage, and control Policy, Premium, and Claims data in global administration tools and ensure data quality.
  • Attend internal and external meetings and monitor service-relevant business decisions made at meetings to ensure each decision is acted upon in accordance with the outcome of the meeting.
  • Work independently to handle daily work and tasks of a Receive contract with medium complexity, with only occasional support from a more senior colleague and/or underwriter.
  • Participate in LEAN initiatives such as Kaizen events and continuous improvement measurements.
Qualifications
  • Bachelor's Degree and 2 or more years of experience in the Underwriting area or other insurance area.
  • OR
  • High School Diploma or Equivalent and 4 or more years of experience in the Underwriting area or other insurance area.

What We Offer

Zurich Australian Insurance Ltd. offers a dynamic work environment, competitive compensation packages, and opportunities for professional growth and development.


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