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Executive Leader
3 weeks ago
Executive Leader Opportunity
We are seeking an experienced Executive Leader to oversee our Member Services Contact Center. This role is responsible for ensuring member satisfaction through prompt and quality end-to-end resolution, as well as managing key internal and external stakeholders in escalated complaints received.
About the Role:
- The successful candidate will be a critical participant in team members' development, creating a positive and energetic working environment for the contact center.
- This position requires collaboration with the Contact Center Senior Manager to maintain Service Partnership Agreements (SPAs) with local country and cross-functional departments, as well as key performance indicators (KPIs) and metrics across all Contact Centers.
- Our ideal candidate will work closely with the Member Services Team and Contact Center GBS Services Management Framework Team to ensure SPA execution and commitment.
- The selected candidate will build and maintain business relationships with the local Member Relations Manager to align strategies for member satisfaction.
- Responsibilities include monitoring Call Center services, quality, and measuring and analyzing personal and organizational performances.
About Us:
Bizlist is a dynamic organization committed to delivering exceptional service to its members. We value innovative thinking, teamwork, and customer-centric approaches.
