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Store Operations Manager
3 weeks ago
About Us:
Koppiku, a leading coffee chain, is seeking a highly skilled and experienced Operations Executive to join our dynamic team. As the backbone of our operations, you will play a pivotal role in ensuring the smooth functioning of our stores.
Key Responsibilities:
- Operational Excellence & Process Improvements
- Monitor and evaluate operational performance metrics to identify areas for improvement.
- Analyze existing processes and workflows to eliminate inefficiencies or bottlenecks.
- Develop and implement process improvement initiatives to enhance productivity, reduce costs, and optimize resources.
- Collaborate with cross-functional teams to streamline operations and introduce best practices.
- Provide support to store teams to ensure store wellbeing and condition, including equipment functionality, lighting, amenities, inventory management, and general store appearance.
- Be the key liaison between the ground team and external vendors for supply chain, repair, upgrade, or maintenance issues.
- Ensure readiness of all new store openings, including inventory management, phone and internet connectivity, raw materials, equipment, and general store conditions.
- Work closely with the Hiring team to ensure adequate manpower is in place before store opening.
- Collaborate with Marketing & Brand Team to organize Grand Launches and Open House events for New Stores with Customer Experience at top priority.
- Ensure Food Aggregators Applications are performed for New Store Openings according to the timeline, ensuring Food Aggregators are ready for business on the First Day of Store Opening.
- Provide support, lodging reports for Store Levels if there are any challenges faced (e.g., Incorrect GPS coordinates, Incorrect Store Details, Discrepancies on Order or Monthly Reports).
- Act as the primary point of contact from Koppiku to all external Food Aggregator personnel.
Qualifications:
- Minimum 2 years of entry-level retail experience.
- Proficiency in Microsoft Office and Google Suite.
- Basic knowledge of data analysis would be an advantage.
Requirements:
- Strong leadership and team management skills, with the ability to motivate and inspire teams to achieve goals.
- Excellent communication and interpersonal skills, with the ability to build relationships with customers, staff, and stakeholders.
- Detail-oriented and highly organized, with the ability to prioritize tasks and manage multiple projects simultaneously.
- Possess own transport and be willing to travel.
Key Performance Indicators:
- Reduction in operational inefficiencies.
- Improvement in service delivery times and customer satisfaction scores.
- Achievement of cost-saving targets through process optimizations.
- Successful implementation of process improvement projects within defined timelines.
