Logistics Operations Manager

4 days ago


Subang Jaya, Selangor, Malaysia DHL Germany Full time
Job Description

We are seeking a skilled Logistics Operations Manager to join our team at DHL eCommerce Malaysia.

The ideal candidate will be responsible for overseeing the efficient and profitable delivery of shipments to customers through effective management of all inbound operations at the Depot.

  • Main Responsibilities:
  • Maintain good working relationships with customers, stakeholders, and team members.
  • Coordinate, discuss, and communicate effectively to ensure seamless operations.
  • Assist in maintaining performance and meeting targets.
  • Problem-solve and improve processes to enhance efficiency.
Essential Duties and Responsibilities
  1. Manage parcel inbound and outbound processes.
  2. Plan and optimize sortation processes and manpower allocation.
  3. Identify and resolve problems promptly.
  4. Assign tasks and roles to staff and part-timers daily.
  5. Ensure adherence to operational workflows and standard operating procedures (SOPs) defined for Hub operations.
  6. Conduct daily staff briefings, including communication regarding any operational changes.
  7. Optimize efficiency of line production by monitoring productivity and quality.
  8. Ensure timely and safe dispatch of shipments to the Depot.
  9. Handle exception cases and communicate with Depot and Customer Services for resolution.
  10. Ensure safe handling of all shipments at the Hub and report damaged cases to Customer Services.
  11. Special Request handling as appropriate.
  12. Maintain organized working documents and ensure a tidy workspace.
  13. Ensure a safe and secure workplace environment.
  14. Develop, educate, and train staff.


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