Customer Support Professional

1 week ago


Johor Bahru, Johor, Malaysia SupportYourApp Full time
Job Description

We are seeking a skilled Customer Support Consultant to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service via chats and emails.

The ideal candidate will have native Vietnamese and English communication skills, as well as at least 6 months of experience in a customer support role. You will also possess analytical and research skills, a positive and responsible attitude, and the ability to work independently.

The successful candidate will be able to:

  • Provide timely and effective responses to customer inquiries via chats and emails
  • Build long-lasting relationships with customers through excellent communication and problem-solving skills
  • Meet and exceed team KPIs while maintaining a high level of customer satisfaction
  • Stay up-to-date with cutting-edge technology and industry trends
  • Work securely with customers' sensitive information while adhering to confidentiality agreements
  • Apply customer happiness practices to ensure a positive customer experience
  • Maintain working knowledge of our client's products and services
  • Communicate effectively with developers and other departments of various IT companies

We offer a dynamic and inclusive international environment, competitive compensation, and opportunities for professional growth and development.



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