Cloud Infrastructure Engineer Position

2 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia MAXIS Malaysia Full time
Company Overview
Maxis Malaysia is a leading provider of converged solutions in the region, committed to bringing the best of technology to help people, businesses, and the nation thrive in an evolving world. Our Managed Services Operation Centre team plays a crucial role in ensuring the smooth operation of our cloud environment, providing top-notch support and maintenance services.

Job Description
As a Hybrid Cloud Support Engineer, you will be part of our dynamic team responsible for planning, implementing, and maintaining new and existing systems and infrastructure in our cloud environment. Your primary focus will be on ensuring the highest levels of systems and infrastructure availability, proactively resolving technical issues that may arise, and responding to incoming enquiries/incident/service requests in a timely manner.

Key Responsibilities:
• Be part of the Managed Services Operation Centre Team operating 24 x 7 hours including weekends and public holidays.
• Manage and monitor all installed systems and infrastructure.
• Install, configure, test, and maintain operating systems, system software, and system management tools.
• Ensure the highest levels of systems and infrastructure availability.
• Respond to incoming enquiries/incident/service requests (call, e-mail, etc.), resolving and closing them within SLA.

Required Skills and Qualifications:
• Bachelor's Degree in Computer Science or relevant field or industry certifications.
• Deep understanding of cloud computing technologies and emerging computing trends which include IaaS, PaaS, SaaS cloud offerings.
• Understanding of common database technologies such as SQL Database/Server, Oracle, MySQL.
• Strong problem-solving skills, technical writing, and verbal communication skills.
• Ability to think strategically about troubleshooting and solutions to technical issues and incidents.

Benefits:
Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality, or physical ability.

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