Compliance QA Analyst
2 days ago
As a Compliance QA Analyst, you will play a vital role in ensuring the quality of Compliance case reviews and implementing processes to maintain performance standards across all Compliance Ops functions.
About the JobYou will be responsible for conducting QA review to assess agent performance, identifying areas for improvement, and providing feedback and coaching. You will also perform root cause analysis by reviewing quality monitoring data to identify trends and areas for improvement, and provide recommendations for training and process enhancements.
Responsibilities- Conduct QA review to assess agent performance, identify areas for improvement, and provide feedback and coaching.
- Develop and maintain quality documentation, including QA scorecards, departmental SOPs, and other quality-related materials.
- Collaborate with cross-functional teams to identify and resolve quality-related matters.
- Minimum 2-5 years of experience in a Quality Assurance role (experience in the FinTech / Crypto / Financial Institutions industry will be an added advantage).
- CAMS or ICA certification is a plus.
- Able to work on-site.
- Strong analytical skills with the ability to analyze data and provide actionable insights for continuous improvement.
- Excellent verbal and written communication skills.
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