Engineering Operations Director ASEAN

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia ENGINEERINGUK Full time
Key Responsibilities
  • Operational Efficiency: Ensure overall operational efficiency and effectiveness by managing key performance indicators (KPIs) and financial metrics.
  • Client Satisfaction: Respond to client complaints and queries to ensure high standards of customer service are delivered.
  • Gross Margin Maximisation: Maximize and control gross margin across delivery, ensuring appropriate pricing methodologies are used during the sales process.
  • Team Leadership: Manage and lead Operation teams across the cluster, maximising the use of relevant resource pools.

Strategic Responsibilities:

  • Cluster Strategy: Lead the deployment and implementation of the ASEAN operation strategy and multi-year plan, adapting it to the market context of the cluster.
  • Relationship Building: Build impactful and collaborative relationships with colleagues across the matrix organisation to support existing businesses and leverage growth opportunities.
  • Assessment and Certification: Work in full collaboration with the ASEAN leadership team, sales and marketing, and relevant teams to shape and implement Assessment and System Certification Strategy in ASEAN.


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