Director of Animal Care Operations

2 weeks ago


Ampang Jaya Municipal Council, Malaysia Pet Universe Full time

Job Summary

We are seeking a highly skilled Veterinary Practice Director to lead our veterinary hospitals and clinics to success. The ideal candidate will have a strong background in veterinary practice management and be able to develop and implement strategic plans to drive business growth.

As a key member of our senior management team, you will be responsible for overseeing the daily operations of our veterinary hospitals and clinics, ensuring all departments work in coordination, optimizing resource allocation, and improving operational efficiency and service quality.

Key Responsibilities:

  • Oversight of hospital operations, including resource allocation and service quality improvement;
  • Development of operational strategies, setting annual objectives, and ensuring achievement of financial, customer satisfaction, and service quality targets;
  • Leadership and management of the core team, responsible for recruiting, training, and developing staff;
  • Ensuring the provision of medical services that meet professional standards;
  • Monitoring and optimizing customer service, addressing complaints, and continuously improving service quality;
  • Compliance with industry regulations and standards, risk management, and prevention of potential legal and medical risks;
  • Purchasing and inventory management of medical equipment, pharmaceuticals, consumables, etc.

Requirements:

  • At least 5 years of experience in veterinary practice management or a related field;
  • Strong financial management experience and knowledge of veterinary industry processes;
  • Ability to manage, lead, and motivate a team across various departments;
  • Excellent leadership and communication skills.


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