Training Operations Lead

5 days ago


Bayan Lepas, Penang, Malaysia Teleperformance Full time

Role Summary

The Training Manager is responsible for driving the development and delivery of high-quality training programs that support the growth and success of employees within Teleperformance. This role requires a strong background in training and development, excellent communication and interpersonal skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities

  • Designing and delivering training programs that cater to diverse learning styles and needs.
  • Collaborating with subject matter experts to develop training content and materials.
  • Coordinating training schedules, venues, and logistics to ensure smooth execution of training activities.
  • Maintaining accurate records of training attendance, feedback, and performance metrics.

Requirements

  • Bachelor's degree in Human Resources, Education, Business Administration, or related field.
  • Proven experience as a Training Manager or similar role in the BPO industry.
  • Strong understanding of BPO operations, processes, and technologies.
  • Excellent communication, presentation, and facilitation skills.
  • Proficiency in instructional design principles and learning management systems.


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