Training Operations Lead
5 days ago
Role Summary
The Training Manager is responsible for driving the development and delivery of high-quality training programs that support the growth and success of employees within Teleperformance. This role requires a strong background in training and development, excellent communication and interpersonal skills, and the ability to work effectively in a fast-paced environment.
Key Responsibilities
- Designing and delivering training programs that cater to diverse learning styles and needs.
- Collaborating with subject matter experts to develop training content and materials.
- Coordinating training schedules, venues, and logistics to ensure smooth execution of training activities.
- Maintaining accurate records of training attendance, feedback, and performance metrics.
Requirements
- Bachelor's degree in Human Resources, Education, Business Administration, or related field.
- Proven experience as a Training Manager or similar role in the BPO industry.
- Strong understanding of BPO operations, processes, and technologies.
- Excellent communication, presentation, and facilitation skills.
- Proficiency in instructional design principles and learning management systems.
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Bayan Lepas, Penang, Malaysia Teleperformance Full timeAbout the RoleThe Training Manager plays a critical role in driving the success of Teleperformance by ensuring that employees have the necessary skills and knowledge to excel in their roles. This includes designing and delivering training programs that cater to diverse learning styles and needs, collaborating with subject matter experts to develop training...
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