Restaurant Operations Director

2 weeks ago


Petaling Jaya, Selangor, Malaysia IWealth Global Group Sdn Bhd Full time
Job Description

Fewer than 40 applicants still have a chance to secure this challenging role. The ideal candidate will possess strong leadership and people management skills, with the ability to train, coach, and mentor teams for continuous improvement.

Responsibilities
  • Oversee and manage multiple restaurant outlets to ensure smooth operations, drive sales growth by improving guest experience and service quality, and monitor and maintain food quality, portioning, and hygiene standards.
  • Lead, train, and develop restaurant managers, supervisors, and associates to create a positive and motivating work environment.
  • Optimize labor management, approve staff schedules and shift allocations, and manage restaurant costs, including labor, inventory, and operational expenses.
  • Conduct regular audits and restaurant visitation reports to assess performance, handle customer feedback, and resolve complaints professionally.
Compensation and Benefits
  • A competitive salary plus performance-based incentives, opportunities for career growth within the company, and staff meals and discounts at Rollti outlets.
  • Paid annual and medical leave, training and development programs, and additional benefits such as overtime pay, performance bonuses, and EPF/SOCSO/PCB.


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