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Executive - Quality Control

3 weeks ago

Petaling Jaya, Selangor, Malaysia Hartalega Holdings Berhad Full time
Complaint Management Specialist

We are looking for a highly skilled Complaint Management Specialist to join our quality assurance team at Hartalega Holdings Berhad. As a specialist, you will be responsible for managing customer complaints and shipment failures, ensuring that all issues are resolved in a timely and efficient manner.

Job Description
  • Manage customer complaints and feedback in accordance with our complaint handling procedure.

Key Responsibilities:

  • Investigate customer complaints and provide resolution within a specified timeframe.
  • Collaborate with process owners to identify and implement corrective actions.
  • Maintain accurate complaint logs and relevant documentation.

Requirements:

  • Bachelor's degree in Science.
  • Preferably 1 year of working experience in a manufacturing environment.
  • Excellent communication and problem-solving skills.