IT Service Delivery Expert

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia e2open Full time

E2open is committed to delivering exceptional IT services to our clients. We are seeking an experienced IT Service Delivery Expert to join our team.

Job Summary:
  • This role involves owning technical issues from start to finish, working closely with internal teams and external stakeholders to ensure seamless delivery.
  • You will diagnose and investigate technical issues, developing effective solutions and implementing changes to prevent future occurrences.
  • The successful candidate will demonstrate strong analytical and problem-solving skills, with excellent communication and collaboration abilities.
  • This role also involves documenting knowledge, contributing to knowledge base tech notes and articles, and maintaining accurate records of customer interactions.
  • Furthermore, you will adhere to company standards and best practices, ensuring compliance with all relevant policies and procedures.


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