Current jobs related to E-Commerce Support Specialist - Seri Kembangan, Selangor - GBR Health & Beauty

  • E-Commerce System Support Analyst

    2 weeks ago

    Seri Kembangan, Selangor, Malaysia MR DIY Malaysia Full time

    Key Responsibilities:Analyze technical issues and provide timely solutions through root cause analysis.Participate in project implementation and coordination with finance, e-commerce teams, and vendors.Administrate and maintain solution configuration, user management, access rights, and data validation.

  • Quality Control Expert

    5 days ago

    Seri Kembangan, Selangor, Malaysia E-Document Solution Sdn Bhd Full time

    About E-Document Solution Sdn BhdE-Document Solution Sdn Bhd is an Authorized Dealer of two industry-leading Japanese brands, RICOH (M) SDN BHD and BROTHER INTERNATIONAL (M) SDN BHD.We are committed to providing top-notch service and support to our customers, and we are looking for a qualified individual to join our team as a Technical Quality Assurance...

  • Online Retail Support Specialist

    2 days ago

    Seri Kembangan, Selangor, Malaysia Wai Hong Brothers sdn bhd Full time

    Key Responsibilities:Manage all sales across Shopee, Lazada, TikTok, and other e-commerce platformsAssist in developing and implementing overall online marketing strategiesGenerate engaging content for social media channels and update daily/weeklyResearch innovative ways to increase brand exposure through simple graphic design

  • IT Support Specialist

    1 week ago

    Seri Kembangan, Selangor, Malaysia E-Document Solution Sdn Bhd Full time

    This role is focused on providing technical assistance to customers. We are looking for a professional who can troubleshoot problems, set up systems, and ensure smooth operation.Responsibilities include:Performing system setup, troubleshooting, and analysis at client premisesTroubleshooting issues and outagesMonitoring network performance and testing for...

  • Office Support Specialist

    2 weeks ago

    Seri Kembangan, Selangor, Malaysia Eastmont Sdn Bhd Full time

    About Eastmont Sdn Bhd:We are a dynamic company seeking a skilled and detail-oriented individual to fill the role of Office Support Specialist.Job Summary:The Office Support Specialist will provide administrative support to our team, including coordinating transportation, handling miscellaneous tasks, and maintaining accurate records.Key...

  • Enterprise IT Support Specialist

    1 week ago

    Seri Kembangan, Selangor, Malaysia Macro Plastic Sdn Bhd Full time

    About This RoleThis is an exciting opportunity to work as an Enterprise IT Support Specialist at Macro Plastic Sdn Bhd.You will be responsible for managing and maintaining our IT infrastructure, ensuring that it operates smoothly and efficiently.Manage and coordinate with internal and external parties to ensure IT systems are fully operational.Review and...

  • Help Desk Support Specialist

    2 days ago

    Seri Kembangan, Selangor, Malaysia Hiredly X Full time

    The ideal candidate will have excellent problem-solving skills, creativity, and a passion for connecting with customers online. As a Help Desk Support Specialist at Hiredly X, you will play a vital role in ensuring seamless customer experiences across various digital platforms.Job DescriptionProvide timely and effective support to customers via online...

  • IT Support Engineer

    4 weeks ago

    Seri Kembangan, Selangor, Malaysia E-Document Solution Sdn Bhd Full time

    This job is all about helping customers with tech issues You'll set up systems, troubleshoot problems, and ensure everything runs smoothly. You might like this job because you enjoy solving puzzles and making technology work for peopleRM 2500 - RM 3500This position is responsible for installation, testing, configuring, troubleshooting, fixing & data...

  • Network System Administrator

    1 week ago

    Seri Kembangan, Selangor, Malaysia E-Document Solution Sdn Bhd Full time

    Person SpecificationWe are looking for a dedicated and detail-oriented IT Support Engineer to join our team at E-Document Solution Sdn Bhd. The successful candidate will be responsible for ensuring the highest level of customer satisfaction, resolving technical issues promptly, and maintaining effective relationships with clients.Duties and responsibilities...

  • Technology Solutions Engineer

    1 week ago

    Seri Kembangan, Selangor, Malaysia E-Document Solution Sdn Bhd Full time

    Job DescriptionWe are seeking a skilled IT Support Engineer to join our team at E-Document Solution Sdn Bhd. The successful candidate will be responsible for installation, testing, configuring, troubleshooting, fixing & data restoration on hardware, software, and networking systems.Duties and responsibilities include:Machine setup, troubleshooting, and...

  • Technical Support Specialist

    2 weeks ago

    Seri Kembangan, Selangor, Malaysia FORTESVO SDN BHD Full time

    About the Role:We are seeking a highly skilled Technical Support Specialist to join our team at FORTESVO SDN BHD. As a key member of our technical support team, you will be responsible for providing onsite support for servicing and installation of equipment.Key Responsibilities:Onsite Support: Travel to provide support for servicing and installation of...

  • Web Application Specialist

    2 days ago

    Seri Kembangan, Selangor, Malaysia Silverlake Axis Ltd Full time

    This is a fantastic opportunity for a skilled Frontend Backend Developer to join our team in Insurance Technology.You will be responsible for developing, enhancing, testing, implementing, and maintaining the products and services, as well as performing reviews of existing application software to ensure proper application controls and data integrity.The ideal...

  • HR Generalist and Office Coordinator

    1 week ago

    Seri Kembangan, Selangor, Malaysia E-Document Solution Sdn Bhd Full time

    This role is an exciting blend of human resources and office management.The successful candidate will assist in the execution of HR policies, manage employee records, oversee payroll and benefits administration, and maintain office facilities and supplies.Key Responsibilities:Support the hiring process, including posting job advertisements, screening...

  • IT Business Analyst

    3 weeks ago

    Seri Kembangan, Selangor, Malaysia MR DIY Malaysia Full time

    Analyze technical issues, performing root cause analysis and proposing timely solutions. Escalate to other parties as appropriate.Participate in the project and implementation of the system.System integration, responsibilities for coordination of tasks and resources related to system integration, validation of testing and implementation.Administration &...

  • Human Resources Specialist with Administrative Responsibilities

    1 week ago

    Seri Kembangan, Selangor, Malaysia E-Document Solution Sdn Bhd Full time

    This role combines the responsibilities of a human resources generalist and an office administrator.You will be responsible for assisting in the execution of HR policies, managing employee records, overseeing payroll and benefits administration, and maintaining office facilities and supplies.Responsibilities Include:Supporting the hiring process, from...

  • Human Resources Generalist cum Office Administrator

    3 weeks ago

    Seri Kembangan, Selangor, Malaysia E-Document Solution Sdn Bhd Full time

    This job is a fantastic blend of human resources and office management. You might like this job because you'll help with hiring, payroll, and ensuring the office runs smoothly while supporting employees every step of the wayRM 3000 - RM 4004The position plays a key role in supporting the Human Resources function and ensuring smooth office operations. This...

  • Administrative Support for Human Resources Department

    1 week ago

    Seri Kembangan, Selangor, Malaysia E-Document Solution Sdn Bhd Full time

    This role combines human resources and administrative responsibilities.The successful candidate will be responsible for assisting in the execution of HR policies, managing employee records, overseeing payroll and benefits administration, and maintaining office facilities and supplies.Key Areas of Responsibility:Executing HR policies and procedures.Managing...

  • Inventory Management Specialist

    1 week ago

    Seri Kembangan, Selangor, Malaysia Nation Success Sdn Bhd Full time

    About the RoleThe Inventory Management Specialist will play a critical role in supporting our logistics and supply chain functions. This includes being fully responsible for the preparation and planning of inbound and outbound activities, as well as active communication with technicians on materials supply arrangements and planning.

  • Quality Control Technician

    5 days ago

    Seri Kembangan, Selangor, Malaysia E-Document Solution Sdn Bhd Full time

    This job is about being a Quality Control Technician, where you'll check copier machines to make sure they work perfectly. You might like this job because you enjoy solving technical problems and ensuring top-notch quality before machines reach customersSalary: RM 2000 - RM 2500Under general supervision, the QC Technician is responsible for ensuring that...

  • FICO Business Application Specialist

    2 weeks ago

    Seri Kembangan, Selangor, Malaysia MR DIY Malaysia Full time

    Job Description:We are seeking an experienced FICO Business Application Specialist to join our team. The successful candidate will be responsible for analyzing technical issues, performing root cause analysis, and proposing timely solutions.The ideal candidate will have hands-on experience in system support of Business Applications and a strong understanding...

E-Commerce Support Specialist

3 weeks ago

Seri Kembangan, Selangor, Malaysia GBR Health & Beauty Full time
Job Overview:

GBR Health & Beauty is looking for a highly skilled Customer Service Executive to join our team. As a key member of our customer service department, you will be responsible for providing exceptional customer service and support through various social media platforms and marketplace features.

About the Role:

  • This role involves monitoring and responding to customer inquiries on Instagram, TikTok, Facebook, Shopee, Lazada, and TikTok Shop.
  • You will collaborate with the marketing team to ensure customer interactions align with brand tone and campaigns.
  • Handling customer questions, concerns, and issues related to orders, refunds, exchanges, and product recommendations will be your responsibility.
  • Providing guidance to customers through the purchasing process and resolving order-related issues efficiently is essential.
  • You will monitor and respond to product reviews and ratings across marketplaces, addressing negative reviews with solutions to improve customer satisfaction.
  • Reporting recurring customer issues or complaints to relevant teams for improvement and maintaining a customer-first mindset is critical.

Requirements:

  • A minimum of 1-2 years of experience in customer service, preferably in an e-commerce or retail environment.
  • Relevant work experience may be considered in lieu of formal education.
  • Experience in handling inquiries on social media platforms (Instagram, Facebook, TikTok) and marketplace platforms (Shopee, Lazada, TikTok Shop) is beneficial.
  • Strong written and verbal communication skills with the ability to communicate clearly and professionally.
  • Proficiency in using social media and marketplace platforms for customer engagement.