Travel Industry Team Lead
2 weeks ago
Hunters International is a leading global provider of technology-enabled business process outsourcing solutions that provide omni-channel customer experience management, back office and technology services to corporations worldwide.
Job DescriptionWe are seeking an experienced Team Lead to oversee customer service operations, ensuring exceptional customer experiences through efficient communication and problem-solving skills. The ideal candidate will possess strong analytical and interpersonal skills, with a proven track record in customer service management.
Responsibilities- Ensure customer satisfaction through timely and effective issue resolution.
- Leverage data analytics to inform operational decisions and drive business growth.
- Maintain high-performing teams through targeted coaching and development programs.
- Collaborate with cross-functional teams to develop and implement sales and marketing strategies.
- Analyze customer feedback to identify areas for improvement and implement process enhancements.
- Minimum 3 years of experience in customer service management
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced, dynamic environment
- Knowledge of CRM systems and data analytics tools
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and supportive work environment
Rotational shifts, Monday to Sunday, between 8 am - 5 pm.
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