Mandarin Language Support Professional

1 week ago


Petaling Jaya, Selangor, Malaysia Agensi Pekerjaan JobScoper Sdn. Bhd. Full time
Mandarin Customer Service Representative Opportunity

Agiensi Pekerjaan JobScoper Sdn. Bhd. is currently looking for a dedicated Mandarin Customer Service Representative to provide exceptional customer service to our clients.

  • Key responsibilities:
    • Answer inbound calls in a timely and friendly manner
    • Reply to queries sent through bank's Contact Us inquiry form
    • Reach out to customers for information/documents in supporting Request for Information ("RFI") from KYC, AML, risk and operations teams
    • Perform call back with customers for transaction confirmations
    • Respond to customers' queries and concerns with the aim of achieving first call resolution
    • Identify customers' needs, clarify information, evaluate problems raised by the customers, and provide comprehensive answers and appropriate solutions
    • De-escalate situations involving dissatisfied customers, offering patient assistance and support
    • Level 1 first point of contact for customer complaints
    • Complete call logs and reports, keep records of all conversations in call centre database in a comprehensible way

Training provided and opportunities for growth and development.



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