Technical Support Specialist for End User Solutions
1 day ago
This is an exciting opportunity to join our team as a Technical Support Specialist for End User Solutions. You will work closely with colleagues in Malaysia, Denmark, and the US to provide 1st and 2nd level technical support to users.
Key Skills and Qualifications:
- A technical background in IT, e.g., IT supporter, Service Desk Analyst, Service Desk Agent, or similar documented experience from a large global company.
- Solid experience with Windows 10, MS AD, MFA, Azure, Office 365.
- A responsible team player with a customer and result-oriented mindset, 'can-do' attitude, and enjoy working in a fast-paced, global environment.
- Prior experience in Citrix/VPN, ServiceNow, and ITIL processes will be counted as an advantage.
- Proficiency in Mandarin is an advantage but not essential.
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