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Application Support Team Lead

1 week ago

Petaling Jaya, Selangor, Malaysia Hartalega Full time

About Hartalega

We are a leading manufacturer of nitrile gloves, dedicated to growth through innovation. Our company culture emphasizes teamwork, passion, and skills, driving us to revolutionize the glove-making industry.

Job Requirements

  • Bachelor's degree in Computer Engineering or equivalent.
  • Minimum 8 years of relevant management experience.

Key Responsibilities

  • Lead teams in designing and implementing ERP systems, focusing on user experience.
  • Drive business process re-engineering and technology enablement.
  • Ensure successful project delivery, releases, and components for ERP projects, maintaining high quality and adhering to schedules and budgets.
  • Lead small teams implementing business process improvements and ERP systems across sites, collaborating with staff and end-users to determine functional requirements.
  • Assist with blueprinting and design sessions to gather functional requirements and define new business processes.
  • Provide leadership and guidance to other analysts and client personnel assigned to projects.
  • Deliver IT projects within scope, schedule, and budget, with high quality, and focus on business unit satisfaction.
  • Assist in project strategy design, role staffing, issue resolution, and recovery of troubled projects, maintaining balance among project teams, sponsors, resource managers, and stakeholders.
  • Serve as a change agent in deploying Hartalega's adaptive Project Management Framework across the organization.
  • Utilize Hartalega's standard Project Management Lifecycle (PMLC) and Software Delivery Lifecycle (SDLC) methodologies in planning, delivery, and communication of all assigned projects.
  • Work with business units to establish project priorities appropriately to achieve desired organizational goals and benefits.
  • Effectively mitigate project risks through risk identification and proactive planning.
  • Manage resource utilization and allocation to ensure all projects have the correct resources assigned with the appropriate skill sets and capacity to deliver a quality product.
  • Effectively communicate project status and key project metrics (KPIs) to stakeholders and across the enterprise as necessary.
  • Train and mentor other team members in team standards, processes, and methodologies.
  • Suggest and lead areas for improvement in internal processes. Provide input into the decision-making process for the team. Lead customer's business process review and requirements gathering exercise and document user requirements.