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Solution Development Director

1 week ago

Subang Jaya, Selangor, Malaysia Ideal Reliance Sdn. Bhd. Full time
Job Summary:

Ideal Reliance Sdn. Bhd. is seeking a highly skilled Digital Transformation Lead to spearhead the implementation of CRM solutions.

Responsibilities:
  • Collaborate with clients to understand business needs and develop tailored CRM solutions.
  • Work closely with stakeholders to translate business requirements into functional and technical specifications.
  • Develop and maintain strong relationships with the CRM development team in China.
  • Identify and mitigate potential risks and issues to ensure project success.
  • Analyze and optimize CRM processes, workflows, and functionalities to improve user adoption and system efficiency.
Requirements:
  • Experience designing and implementing scalable solutions using CRM platforms.
  • Good understanding of system integrations, APIs, web services, and databases.
  • Experience using project management tools for planning and tracking progress.
  • Experience working in cross-functional teams and collaborating closely with technical staff.
  • Preferable experience working with CRM systems, particularly B2B and B2C platforms.
  • Able to speak, write, and read Chinese, as products are sourced from China.