Global Sales Service Representative

2 weeks ago

Penang, Malaysia Infineon Technologies AG Full time

About Our Company Culture

We at Infineon Technologies AG value diversity, equity, and inclusion in all aspects of our business. We strive to create an environment where everyone feels welcome and empowered to contribute their best ideas and talents.

  • We foster a culture of respect, open communication, and continuous learning.
  • We celebrate individual differences and encourage employees to share their perspectives and experiences.
  • We prioritize employee well-being and offer a range of benefits and resources to support mental health, physical health, and work-life balance.
  • We invest in our communities through volunteer programs, philanthropy, and partnerships that promote education, economic empowerment, and environmental sustainability.

About the Role

We are seeking a talented Sales Support Manager to join our Sales Operations team. In this role, you will oversee the entire sales support process, ensuring seamless customer experiences and driving sales efficiency.

  • Lead and develop a high-performing sales support team.
  • Develop and implement strategies to improve sales operations processes.
  • Collaborate with internal stakeholders to achieve sales goals and objectives.
  • Provide expert guidance and support to sales teams, ensuring timely and effective issue resolution.
  • Verify contract compliance and maintain accurate records.
  • Conduct regular export control checks and analyze results.
  • Initiate corrective actions for price discrepancies and follow up on resolutions.
  • Cultivate strong relationships with customers, responding to inquiries, and providing standardization support.
  • Coordinate PCN/PD/INF/ERR activities and maintain accurate records.
  • Manage MS Dynamic cases, ensuring timely resolution, and following up with stakeholders.
  • Research and analyze leads to inform account manager recommendations.

Your Leadership Skills and Experience

To succeed in this role, you should have:

  • Proven leadership experience in sales operations or a related field.
  • Strong analytical and problem-solving skills.
  • Able to work collaboratively across teams and departments.
  • Excellent communication and negotiation skills.
  • A focus on delivering results-oriented solutions.
  • Proficiency in MS Office applications, particularly Excel.
  • Experience with CRM systems and data analysis tools.

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