E-commerce Support Specialist

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Steelcase Full time

We are looking for a skilled technical customer service agent to join our e-commerce team in Asia Pacific.

About the Role:

This role will involve attending to customer queries, complaints, and orders through live chats, email, and phone.

Main Responsibilities:
  1. Maintain a positive and empathetic attitude towards customers at all times.
  2. Respond promptly to customer inquiries and resolve issues efficiently.
  3. Manage orders accurately and ensure timely completion.
  4. Assist customers with product information, transactions, and delivery/installation.
  5. Develop strong relationships with customers to drive loyalty and retention.
  6. Stay up-to-date with product knowledge and technical expertise to resolve complex issues.
Skills & Qualifications:
  • Excellent command of English and ability to communicate effectively.
  • Strong technical skills and ability to learn new products and systems.
  • Excellent problem-solving skills and ability to work independently.


  • Kuala Lumpur, Kuala Lumpur, Malaysia ShopBack group Full time

    We are looking for an E-Commerce Marketing Specialist to join our team at ShopBack Group. As an E-Commerce Marketing Specialist, you will play a critical role in helping us achieve our goal of becoming the leading shopping, rewards, and payments platform in Asia-Pacific.The ideal candidate will have a strong understanding of e-commerce marketing operations...


  • Kuala Lumpur, Kuala Lumpur, Malaysia PERSOLKELLY Full time

    We are seeking a talented E-commerce Operations Specialist to join our client product and operations team.Job DescriptionManage the end-to-end process of acquisition and incubation of potential online merchants (including, but not limited to, leads generation, cold contact, onboarding and incubation).Maintain high-quality service and collaboration with...

  • E-commerce Strategist

    19 hours ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Wealth Mastery Academy Full time

    Wealth Mastery Academy is seeking a skilled E-commerce Specialist to lead our online sales efforts. As an E-commerce Specialist, you will be responsible for managing our e-commerce platforms, developing marketing strategies, and ensuring the smooth execution of campaigns and promotions.Job DescriptionE-commerce Platform Management: Upload, update, and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia S. C. Johnson & Son, Inc. Full time

    About the RoleThe Channel Development Specialist will be responsible for developing and managing overall E-Commerce channel & Sales operations to support sales growth acceleration for SCJ ASEAN Emerging Markets.The ideal candidate will have a proven track record of success in sales leadership, with expertise in E-commerce and channel development.


  • Kuala Lumpur, Kuala Lumpur, Malaysia Chin Hin Group Full time

    **Role Overview**As a Chin Hin E-commerce Specialist, you will play a key role in driving online sales growth, improving customer experience, and optimizing e-commerce operations.You will work closely with our cross-functional teams to develop and execute e-commerce strategies that meet business objectives.Key Responsibilities:E-commerce Strategy and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia SRG Asia Pacific Sdn bhd Full time

    **Job Description**We are looking for an E-Commerce Partnership Specialist who can help us grow our e-commerce business through strategic partnerships. In this role, you will identify, evaluate, and engage with new B2C platforms or online marketplaces to expand our presence and sales potential.You will conduct research to spot new opportunities in emerging...


  • Kuala Lumpur, Kuala Lumpur, Malaysia ASUS Full time

    Digital Marketing Specialist for E-commerce PlatformsThe Digital Marketing Specialist for E-commerce Platforms will be responsible for developing and executing comprehensive long-term and tactical digital media strategy for marketplace, focus and/or hero products and measure the effectiveness of the media investment, including but not limited to Google Ads...


  • Kuala Lumpur, Kuala Lumpur, Malaysia TDCX Full time

    We are seeking a seasoned E-commerce Marketing Expert to join our team at TDCX. As a Digital Marketing Campaign Specialist, you will play a key role in driving e-commerce growth and delivering exceptional customer experiences.In this role, you will be responsible for developing and executing e-commerce marketing strategies that meet customer needs and exceed...


  • Kuala Lumpur, Kuala Lumpur, Malaysia CareerArc Full time

    We are seeking an E-commerce Authentication Specialist to join our team at CareerArc. As a leading provider of digital payment solutions, we are committed to delivering best-in-class authentication products that meet the evolving needs of our clients.Job SummaryThe ideal candidate will have expertise in authentication and card lifecycle management, with a...


  • Kuala Lumpur, Kuala Lumpur, Malaysia DPL INTERNATIONAL SDN BHD Full time

    Job OverviewDPL INTERNATIONAL SDN BHD is seeking an experienced E-Commerce Marketing Executive to oversee the growth of our online platforms. The successful candidate will be responsible for developing a detailed report with a timeline outlining the health of all ongoing projects related to e-commerce platforms.Responsibilities• Ensure smooth day-to-day...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Prism+ Full time

    Pursue a challenging role as an E-commerce Performance Specialist at Prism+ Malaysia, where you will play a crucial part in driving business growth. As a forward-thinking electronics company, we require a driven individual with a passion for performance marketing.ResponsibilitiesDevelop and implement data-driven commercial insights to enhance customer...


  • Kuala Lumpur, Kuala Lumpur, Malaysia The Meat Experts Sdn Bhd Full time

    This role involves working as a Non-Halal E-commerce Specialist to manage e-commerce operations for non-halal products. Responsibilities include managing product listings, coordinating with suppliers and teams, and analyzing sales data to optimize online platforms.ResponsibilitiesThe successful candidate will be responsible for ensuring the accuracy and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Shopline Malaysia Full time

    This Digital Sales Executive position is perfect for a motivated and results-driven individual looking to make a significant impact in the e-commerce sector. As a member of our team, you will be responsible for driving sales growth through new business opportunities and developing strategic plans to expand our customer base.The ideal candidate will have a...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Pentavite Malaysia Sdn Bhd Full time

    Pentavite Malaysia Sdn Bhd is seeking a highly skilled E-Commerce Operator to oversee the day-to-day operations of our online store. The ideal candidate will have experience in managing e-commerce platforms, product listings, and customer service.Key Responsibilities:Product Listing & Platform ManagementThe E-Commerce Operator will be responsible for...


  • Kuala Lumpur, Kuala Lumpur, Malaysia DPL INTERNATIONAL SDN BHD Full time

    Job OverviewDPL INTERNATIONAL SDN BHD is a growing brand that offers premium quality products at an affordable price range. We are seeking an E-Commerce Marketing Executive to oversee the success and growth of our online platforms.Key ResponsibilitiesDevelop and implement strategies to increase traffic and conversion rates on our e-commerce platforms.Analyze...


  • Kuala Lumpur, Kuala Lumpur, Malaysia ZALORA Group Full time

    ZALORA is Asia's leading online fashion, beauty and lifestyle destination, part of Global Fashion Group. As a pioneer in large-scale e-commerce platforms, we have established a strong presence throughout the region, particularly in Singapore, Indonesia, Malaysia, Brunei, the Philippines, Hong Kong, and Taiwan.Our Platform Services team at ZALORA is young,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Gulf Marketing Group (GMG Group) Full time

    About the RoleThis position as a Digital Marketing Executive for E-Commerce involves supporting the Digital Marketing Manager in developing strategies to drive traffic, acquire customers, and maximize sales on our online platform.You will work closely with cross-functional teams to achieve business objectives and enhance the online shopping experience.


  • Kuala Lumpur, Kuala Lumpur, Malaysia Kaspersky Full time

    We are looking for an exceptional E-Commerce Acquisition Specialist to join our team at Kaspersky.The key role is to drive the performance of Kaspersky digital sales (Revenue, Net New Users) through Digital Paid Media channels.A successful candidate will have experience in managing Paid Media channels and possess strong analytical skills.Job Description:Job...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Public Bank Berhad Full time

    This E-Commerce Growth Consultant role is focused on recruiting new merchants, advising on services, and managing marketing programs to drive growth in the e-commerce sector.Main ResponsibilitiesRecruit new merchants to meet set targets, providing post-sales service and training to ensure their success in the e-commerce space.Advise merchants on new,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia ZALORA Group Full time

    We are looking for an E-commerce Ambassador to promote ZALORA Group's products and services through various marketing channels.About the RoleDevelop and implement effective marketing strategies to increase brand awareness and drive sales.Collaborate with cross-functional teams to plan and execute successful marketing campaigns.Analyze market trends and...