Senior Operations Coordinator
2 weeks ago
We are seeking a highly motivated and results-driven Business Operations Executive to join our team at Orangeleaf Consulting. As a key member of our operations team, you will play a critical role in ensuring the smooth functioning of our operations and the coordination of operational tasks to meet our goals and directives efficiently.
- Main Responsibilities:
- Operational Activities Coordination:
- Develop and implement standard operating procedures to optimise company workflows and processes.
- Collaborate cross-functionally with teams to align on the operational processes and ensure effective coordination.
- Monitor and analyse operational processes to identify areas of improvement.
- Identify situational gaps and develop contingency plans to mitigate such situations.
- Assist in planning, ideating & implementation of special projects that may involve the integration of different operational functions.
- Assist coordination of company-wide activities such as Town Halls, management briefings, and other related events.
- Documentation Support:
- Support preparation, delivery and review of documentation, including but not limited to:
- Quotations & Invoices.
- Contractual agreements and work orders.
- Pre-sales & Sales Activities:
- Conduct Pre-sales & Sales activities, including:
- Collaborating with the technical development team in assessing client requirements.
- Coordinate & arrange proposal preparations and presentations.
- Collaborating with the sales team to develop effective strategies & approaches applicable to a diverse range of industries & regions.
- Manage client accounts and monitor client satisfaction to drive long-term relationship retention.
- Assist with managing strategic partnership relations.
- Financial Reporting:
- Work with the Finance team to prepare client billing reports and invoices while ensuring accuracy and timeliness of delivery.
Requirements:
- A bachelor's degree at minimum, preferably in Business Administration, Management, or a related field.
- Between 2 to 5 years of experience in Business Process Management, Operations Coordination, or Operations Management.
- Business process management or process modelling certifications are an added advantage.
- A strong sense of responsibility and ownership.
- Strong analytical & communication skills.
- Independent and punctual for any appointments.
- Excellent problem-solving & prioritization skills.
- Eager to learn and driven to succeed.
- Excellent English communication skills.
- Must be willing to travel overseas when required.
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