Customer Engagement Specialist

4 days ago


Cyberjaya, Selangor, Malaysia Hunters International Sdn Bhd Full time

Company Overview

Hunters International Sdn Bhd is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world's best brands in over 40 countries.

Job Description

We are seeking a bilingual Customer Support Consultant to provide first-class customer service to clients via phone calls, live chat, and email. Key responsibilities include:

  1. Assisting customers via Spanish and English languages
  2. Utilizing provided tools and resources to resolve customer issues
  3. Adhering to client-defined processes and procedures and company policies
  4. Meeting or exceeding minimum requirements for productivity, availability, and quality
  5. Ensuring proper documentation of activities in the client tool pertaining to customer problems, requests, and actions taken

Required Skills and Qualifications

To be successful in this role, you should have:

  1. Spanish speaker able to converse in English
  2. Strong Spanish written and verbal communication skills
  3. Preferably with 1 year of Customer Service experience in a call center
  4. Earned a Bachelor's Degree
  5. Working knowledge of Microsoft Office applications
  6. Excellent Customer Service Skills

Benefits

This role offers a total package of up to MYR 10,000 per annum and rotational shifts of 24 hours, 5 days a week.



  • Cyberjaya, Selangor, Malaysia ASK Headhunter Full time

    Job DescriptionThe Senior Client Success Specialist is responsible for building and maintaining client relationships to drive value for the client and increase lifetime value for the organization. This role involves working with multiple medium-to-large or diverse contracts for larger clients, ensuring a positive client relationship experience through...


  • Cyberjaya, Selangor, Malaysia Warnakala Studios Full time

    About the PositionWe are seeking a Content Marketing Specialist to join our team at Warnakala Studios. As a key member of our marketing team, you will be responsible for developing and implementing content marketing strategies to engage our audience and drive website traffic.Key ResponsibilitiesContent DevelopmentResearch and create high-quality content for...


  • Cyberjaya, Selangor, Malaysia NTT DATA Business Solutions Full time

    Solution Design and CostingAs an Application Management Services Specialist at NTT DATA Business Solutions, you will be responsible for designing and costing solutions that meet our customers' needs. This includes analyzing customer requests, developing solution designs, and defining transition and knowledge transfer strategies.Your goal will be to ensure...


  • Cyberjaya, Selangor, Malaysia Awantec Full time

    About AwantecWe are a forward-thinking organization committed to delivering exceptional customer experiences. As a Customer Success Manager, you will play a vital role in ensuring our clients' needs are met and exceeded.Key Responsibilities:Design and implement tailored engagement strategies to drive client satisfaction and retention.Liaise with internal...


  • Cyberjaya, Selangor, Malaysia Dell GmbH Full time

    Datacenter Infrastructure Specialist Job DescriptionThis role is designed to develop recent college/university graduates and individuals in their early career into skilled Presales Solutions Architects. The position blends sales and technology expertise to act as trusted advisors to customers.Responsibilities:Develop your knowledge of Dell Technologies'...


  • Cyberjaya, Selangor, Malaysia Dell Full time

    Job Summary:We are looking for a Cloud Infrastructure Specialist to join our presales team in Malaysia. The successful candidate will be responsible for developing and delivering technical solutions that meet the needs of our customers.Key Responsibilities:Develop and maintain in-depth knowledge of Dell Technologies' datacenter solutions.Collaborate with...


  • Cyberjaya, Selangor, Malaysia Avensys Consulting Full time

    Company OverviewAvensys Consulting offers a wide range of services to its clients across various industries, including banking and financial services, insurance, information technology, healthcare, retail, and supply chain.As a Global Recruitment Head, you will be responsible for managing a team of recruitment specialists, ensuring that we attract and retain...


  • Cyberjaya, Selangor, Malaysia Dell Full time

    Become a Presales Technical Specialist at Dell TechnologiesWe are seeking highly skilled professionals to join our presales team as Inside Solutions Architects. As a member of this team, you will have the opportunity to develop your knowledge of Dell Technologies' datacenter solutions, working closely with customers to understand their needs and provide...


  • Cyberjaya, Selangor, Malaysia Hunters International Sdn Bhd Full time

    About UsHunters International Sdn Bhd is a leading provider of customer engagement solutions to top brands globally. We pride ourselves on delivering exceptional results through our talented team members who share our passion for excellence.Job DescriptionWe are seeking a Global Client Support Professional to join our team and contribute to our mission of...


  • Cyberjaya, Selangor, Malaysia University of Cyberjaya Full time

    The University of Cyberjaya is seeking a highly motivated and experienced Customer Service Specialist to join our Student Recruitment Department.About the RoleIn this full-time role, you will have the opportunity to work in a fast-paced environment and make a real difference in the lives of our students.You will be responsible for delivering exceptional...


  • Cyberjaya, Selangor, Malaysia Finexus Group Full time

    Talent Acquisition StrategiesThe Senior Talent Acquisition Specialist will lead efforts to source, attract, and recruit the best IT talent using innovative sourcing strategies, networking, headhunting, and advanced recruitment tools.You will develop customized recruitment strategies based on insights gained from working closely with IT hiring managers and...


  • Cyberjaya, Selangor, Malaysia ASK Headhunter Full time

    About UsASK Headhunter is a leading organization in the field of financial services. We are committed to delivering high-quality service to our customers and colleagues, and we are seeking a highly skilled and motivated individual to join our team as a Financial Services Regulatory Specialist.The successful candidate will be responsible for ensuring the...


  • Cyberjaya, Selangor, Malaysia Hunters International Sdn Bhd Full time

    Role OverviewWe are seeking a highly motivated and experienced Customer Engagement Specialist to join our team at Hunters International Sdn Bhd. As a bilingual Customer Support Consultant, you will play a critical role in providing exceptional customer service to our clients across various industries.Key ResponsibilitiesProvide timely and effective...


  • Cyberjaya, Selangor, Malaysia Awantec Full time

    Job OverviewAwantec is a leading provider of innovative solutions, and we are seeking a skilled Client Support Specialist to join our team.Responsibilities:Ensure seamless onboarding of new clients and provide ongoing support to foster strong relationships.Develop and implement a customer satisfaction strategy that consistently meets or exceeds...


  • Cyberjaya, Selangor, Malaysia ASK Headhunter Full time

    Job DescriptionWe are seeking a skilled Financial Crime Risk Management Specialist to join our team at ASK Headhunter. This role is responsible for processing and compliance screening activities outsourced to the department, ensuring adherence to Standard Operating Procedures and guidelines.The ideal candidate will possess strong analytical skills and be...


  • Cyberjaya, Selangor, Malaysia AIT Worldwide Logistics Full time

    About the RoleWe are looking for a skilled Freight Forwarding Specialist to join our team at AIT Worldwide Logistics. The successful candidate will be responsible for executing and managing end-to-end shipments, ensuring timely delivery and maintaining strong relationships with clients and carriers.Main Responsibilities:End-to-End Shipment Execution:Manage...


  • Cyberjaya, Selangor, Malaysia Sonovision Malaysia - Ortec Group Full time

    Job DescriptionWe are seeking an experienced Aircraft Component Repair Specialist to join our team at Sonovision Malaysia - Ortec Group. As a key member of our component workshop planning team, you will be responsible for analyzing maintenance records and identifying removal reasons and aircraft data.Key Responsibilities:Analyze maintenance records such as...


  • Cyberjaya, Selangor, Malaysia Nirvana Asia Full time

    Job DescriptionOur ideal candidate will possess a minimum 4-5 years of experience in human capital management system & solutions, with a proven track record of successfully implementing HR systems and solutions. In-depth knowledge of human resources processes, including talent management, performance management, and employee engagement, is essential.Develop...


  • Cyberjaya, Selangor, Malaysia Altel Holdings Full time

    About the RoleWe are seeking a highly skilled Financial Reporting Specialist to join our team at Altel Holdings. As a key member of our financial department, you will play a vital role in preparing tax filing and reporting in compliance with all required regulations.The successful candidate will assist our Financial Reporting Manager in delivering monthly...


  • Cyberjaya, Selangor, Malaysia Tech Mahindra Full time

    Become a part of our team as a Senior Test Engineer specializing in Telecommunications at Tech Mahindra.About the JobWe are looking for a highly skilled Manual Testing Specialist to join our team. As a Telecom QA Tester, you will be responsible for ensuring the quality of our telecommunication systems.Your primary focus will be on analyzing functional and...