Customer Engagement Specialist
4 days ago
Company Overview
Hunters International Sdn Bhd is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world's best brands in over 40 countries.
Job Description
We are seeking a bilingual Customer Support Consultant to provide first-class customer service to clients via phone calls, live chat, and email. Key responsibilities include:
- Assisting customers via Spanish and English languages
- Utilizing provided tools and resources to resolve customer issues
- Adhering to client-defined processes and procedures and company policies
- Meeting or exceeding minimum requirements for productivity, availability, and quality
- Ensuring proper documentation of activities in the client tool pertaining to customer problems, requests, and actions taken
Required Skills and Qualifications
To be successful in this role, you should have:
- Spanish speaker able to converse in English
- Strong Spanish written and verbal communication skills
- Preferably with 1 year of Customer Service experience in a call center
- Earned a Bachelor's Degree
- Working knowledge of Microsoft Office applications
- Excellent Customer Service Skills
Benefits
This role offers a total package of up to MYR 10,000 per annum and rotational shifts of 24 hours, 5 days a week.
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