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Data Insights Specialist

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Bitget Full time

As a Data Insights Specialist at Bitget, you will be responsible for collecting and analyzing data to identify trends and pain points in customer service.

Key Responsibilities
  • Collect and analyze data from various sources.
  • Develop and implement data visualizations to communicate findings.
  • Provide actionable insights and recommendations to enhance customer experience strategies.

Customer Experience Metrics

  • Response time.
  • Resolution time.
  • User feedback.

Requirements

  • Diploma in Data Analytics, Statistics, or a related field.
  • Minimum 1 year of experience in data analysis or a similar role.

Preferred Skills

  • Experience with data visualization tools such as Tableau or Power BI.
  • Strong analytical and problem-solving skills.