Technical Assistance Specialist

6 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Jobstreet Malaysia Full time

**Job Description**

This role is ideal for someone who enjoys providing exceptional customer service and resolving technical issues. You will work with our clients to identify and resolve their problems efficiently and effectively.

**Key Responsibilities:**

  • Handle client inquiries and resolve issues promptly and accurately.
  • Identify and address potential issues before they escalate.
  • Maintain open communication with clients regarding request status.
  • Verify documents submitted by clients regularly.
  • Compile and analyze reports with attention to detail.
  • Develop a solid understanding of our company's functions and roles.
  • Achieve quarterly KPI targets set by the CS manager.
  • Carry out other duties assigned by the manager as needed.

**Requirements:**

  • Strong communication skills in Hindi and English.
  • Excellent client-facing and communication skills.
  • Troubleshooting and multitasking abilities.
  • Bachelor's degree in business administration or a related field.
  • Self-motivation and high reliability.

**What We Offer:**

  • A competitive salary and benefits package.
  • Ongoing learning and development opportunities, including training, certifications, and language courses.
  • Comprehensive employee benefits covering health, life, and family insurance.
  • Generous time off and paid sick leave.
  • Allowance for sports clubs or physical exercise activities.
  • Vouchers for holiday flights and accommodations.
  • Food and transport allowances.
  • Education allowance for your children's education.
  • Corporate events and team-building activities.

**Application Process:**

  • Initial interview with the Talent Acquisition team (about 40 minutes).
  • English proficiency test (about 30 minutes).
  • Discussion with the trainer (15 minutes).
  • Final interview (1 hour).


  • Kuala Lumpur, Kuala Lumpur, Malaysia Lenovo PCCW Solutions Limited Full time

    Job OverviewWe are seeking a highly skilled Technical Support Specialist to join our team at Lenovo PCCW Solutions Limited. As a Technical Support Specialist, you will provide first-level technical support to end-users, assisting with IT-related issues and ensuring smooth operation of systems and services.


  • Kuala Lumpur, Kuala Lumpur, Malaysia Becton Dickinson Full time

    Job Title: Technical Deployment SpecialistAbout the RoleThe Technical Deployment Specialist is responsible for deploying software upgrades, patches, and fixes remotely using BD approved tools and guides. This position requires strong technical skills, attention to detail, and excellent communication skills.Key ResponsibilitiesAssist in executing field...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Claire Plais - Domitille Vielle Full time

    Job Overview:Claire Plais - Domitille Vielle is seeking a highly skilled and motivated Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to end-users, ensuring that their IT-related issues are resolved promptly and efficiently.Key Responsibilities:Technical Support:...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Promapp Full time

    About the RolePromapp is looking for a skilled Technical Documentation Specialist to develop and deploy all help content, security documentation, and needed UX copy on a primary product and assistance for other product documentation, as necessary.This role requires testing product functionality independently to verify and develop content as assigned for...


  • Kuala Lumpur, Kuala Lumpur, Malaysia FNZ Group Full time

    Company OverviewThe FNZ Group is a leading provider of investment management solutions to the global financial services industry. As a major player in the market, we are committed to delivering exceptional service and support to our clients.We are currently seeking a highly skilled Technical Support Specialist to join our IT team. In this role, you will be...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Erthamilestone Full time

    Job Title: Lead Technical SpecialistWe are seeking an experienced and skilled technical specialist to lead our pipeline engineering team at Erthamilestone. The ideal candidate will have a strong background in pipeline engineering and excellent technical skills.Key Responsibilities:Lead the technical review meeting and close out all comments.Undertake other...


  • Kuala Lumpur, Kuala Lumpur, Malaysia ManpowerGroup Malaysia Full time

    Job Description:A Post-Sales Customer Service Representative role involves handling all incoming inquiries on Microsoft's products, technologies, programs, policies, and services. They are required to represent Microsoft appropriately to all customer segments.The representative is responsible for answering emails, providing high-level service assistance,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Bumi Armada Full time

    Job Description:We are seeking a highly skilled Technical Safety Specialist to join our team at Bumi Armada. As a key member of our Technical Safety and Assurance team, you will be responsible for providing technical safety support to our Floating Carbon Storage and Injection Unit (FCSIU) Project.Your primary role will be to develop and review internal...


  • Kuala Lumpur, Kuala Lumpur, Malaysia AEG Power Solutions Pte Ltd Full time

    We are looking for a skilled Technical Documentation Specialist to support our company's document management needs.As a Technical Documentation Specialist, you will be responsible for maintaining and managing design documentation and tests, technical manuals, quality system documents, and other administrative documents to be provided during the performance...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Machines Full time

    Job Description:We are seeking a highly skilled Technical Service Specialist to join our team at Machines Sdn Bhd.The successful candidate will be responsible for diagnosing and resolving customer's iOS/MAC hardware and software issues, providing technical support and troubleshooting assistance, and strictly adhering to Service Excellence Values and Policies...


  • Kuala Lumpur, Kuala Lumpur, Malaysia TI COMPUTER (M) SDN. BHD. Full time

    Company Overview:At TI COMPUTER (M) SDN. BHD., we pride ourselves on providing top-notch computer services and products to our customers.We are a dynamic team that values innovation, teamwork, and customer satisfaction.We are seeking a skilled Technical Support Specialist to join our team and help us deliver exceptional customer service.Job...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Great Eastern Life Full time

    The PositionWe are looking for a skilled Technical Solutions Specialist to lead the design and implementation of technical solutions that meet business needs.You will work closely with business stakeholders to gather and analyze requirements, define functional specifications, and collaborate with technical teams to deliver high-quality solutions.


  • Kuala Lumpur, Kuala Lumpur, Malaysia HCLTech Full time

    Job Description:As a Technical Support Specialist at HCLTech, you will serve as the first point of contact for users seeking technical assistance via phone, email, or chat. Your primary goal is to ensure a positive customer experience and CSAT through First Call Resolution and minimum average handling time (AHT), rejected resolutions / Reopen Cases.Your key...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Axrail Full time

    Axrail.ai seeks a highly skilled Technical Support Specialist - Cloud and AI to provide expert technical support to our customers. The ideal candidate will have hands-on experience with cloud platforms and a strong understanding of AI technologies.Responsibilities:Provide technical support and troubleshooting assistance to clients, ensuring timely issue...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Minacs Full time

    Job Title: Specialist, Technical SalesJob Description:The Specialist, Technical Sales is responsible for generating new business and ensuring the growth of existing accounts within an assigned territory. This position assesses customer needs, provides technical solutions, and resolves client issues while fostering relationships to enhance sales...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Zurich 56 Company Ltd Full time

    Technical Management Specialist116938The Technical Management Specialist will assist the Technical General Insurance team in maintaining a robust Assurance Program that aligns with the global Zurich Framework. This role ensures the program meets the needs of all stakeholders, including customers, regulators, shareholders, and internal executives, while...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hyva Full time

    Job DescriptionWe are seeking an experienced ERP Application Support Specialist to join our Regional Hub / Shared Services Centre in Mid Valley City, Kuala Lumpur.As an ERP Application Support Specialist, you will be responsible for providing technical and functional support to end-users globally, troubleshooting issues, and assisting colleagues in utilizing...


  • Kuala Lumpur, Kuala Lumpur, Malaysia The Access Group Full time

    About the RoleThe Access Group is looking for a Technical Operations Specialist to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our technical infrastructure.Key ResponsibilitiesManage and maintain our technical infrastructure to ensure optimal performance.Develop and implement technical...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Leanis Solutions Sdn Bhd Full time

    Job OverviewWe are seeking a skilled and dedicated Technical Support Specialist to join our team at Leanis Solutions Sdn Bhd. As a key member of our support team, you will provide high-quality assistance to merchants across multiple locations, ensuring their banking needs are met efficiently.ResponsibilitiesTransaction Support: Provide detailed information...


  • Kuala Lumpur, Kuala Lumpur, Malaysia TNS Inc. Full time

    TNS Inc. is a leading provider of innovative payment solutions.About the RoleWe are seeking a highly motivated and customer-oriented Helpdesk Technical Specialist to join our team.As a Helpdesk Technical Specialist, you will be responsible for providing first-line technical support across TNS Accept, Connect, and Orchestrate product portfolios.Your key...