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Parcels Investigator and Analyst
3 weeks ago
We are Flash Malaysia Express, a leading logistics company dedicated to delivering exceptional service to our customers. Our goal is to provide a seamless and efficient experience for our clients, and we are seeking a highly motivated and detail-oriented individual to join our team as a Quality Control Executive.
As a key member of our quality control team, you will be responsible for ensuring that our services meet the highest standards of quality and customer satisfaction. This includes investigating incidents, analyzing data, and proposing corrective actions to improve our processes.
We are committed to fostering a positive and supportive work environment, where employees feel valued and empowered to succeed. If you are passionate about delivering outstanding results and improving processes, we encourage you to apply for this exciting opportunity.
Responsibilities:
* Conduct thorough investigations into incidents involving lost or damaged parcels
* Analyze data and identify root causes and contributing factors
* Propose corrective actions to prevent future occurrences
* Prepare detailed and comprehensive reports
* Maintain accurate records in our system
* Communicate findings and recommendations to stakeholders
