Contact Center Team Management Expert

OverviewPOSITION SUMMARY STATEMENTThe Assistant Manager, Member Services Contact Center is responsible for ensuring member satisfaction by providing prompt and quality end-to-end resolution. This role involves managing and supporting key internal and external stakeholders in escalated complaints received in the Contact Center, ensuring that complaints are...

The Contact Center Operations Manager II leads a team, focusing on ensuring on-time and accurate delivery of team goals. This role coordinates with other cross-functional teams to ensure delivery. Expertise on multiple Contact Center Technology platforms for the Global organization; provides support, architecture, training guidance, and leads release...

About the RoleThe Contact Center Operations Manager will lead regular business reviews, planned or ad-hoc meetings, and any vendor relationship management activities including vendor selection process and vendor operations strategy.Manage and maintain contractual work, allocated budgets where relevant, support periodic negotiation of rates, contracts, and...

Job DescriptionWe are seeking a highly skilled Real Time Operations Manager to join our team. As a key member of our operations group, you will be responsible for managing real-time contact & case volumes, daily attendance, and program break schedules to ensure agent adherence and service levels are maintained.Key ResponsibilitiesManage and optimize agent...

We are seeking a skilled contact center professional to join our team. As a key member of the executive contact centre, you will be responsible for providing an efficient and high-quality telephone servicing facility to customers.The successful candidate will have at least a diploma or degree in any field from a recognized college or university, and...

Job Summary">We are seeking a highly skilled Contact Center Training Specialist to join our team.">Key Responsibilities:">Develop and deliver technical training programs related to contact center operations, systems, and tools.Train employees in the use of contact center software, systems and other customer service technologies.Conduct onboarding training...

We are seeking a highly motivated individual to join our team as a Customer Service Officer.Key ResponsibilitiesProvide exceptional service to customers via various communication channels.Proactively escalate query trends or potential issues to team lead/manager.RequirementsMinimum qualification of Diploma or 3-5 years relevant contact center/customer...

Prometric Ireland Limited is looking for a Contact Center Performance Analyst to join their team.This role will involve analyzing data to drive decisions and implementing effective resolutions. The ideal candidate will possess excellent analytical skills and be able to work effectively in a fast-paced environment.Key Responsibilities:Analyze data to identify...

Job SummaryThe Voice Engineer will play a critical role in designing, testing, and deploying Voice infrastructure in the APAC region.Main Responsibilities:Design and testing of Voice infrastructure, including IVR, VoIP phones, and infrastructure components.Gathering technical requirements from customers and developing low-level designs.Implementation of...

This role requires a highly motivated and detail-oriented individual to handle customer inquiries and resolve issues efficiently. As a Customer Service Officer, you will provide exceptional service experience to our customers, working collaboratively with internal teams to ensure seamless resolution of customer queries.ResponsibilitiesCustomer Interaction:...