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Senior Customer Success Manager

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Kuala Lumpur, Kuala Lumpur, Malaysia The Access Group Full time

Join us at The Access Group as a Customer Advocacy Expert We're seeking a seasoned professional to lead our team of Customer Success Managers (CSMs) in driving customer success.

This role requires a proven track record of success in client-facing roles, with expertise in analysing complex problems, developing creative solutions, and communicating effectively with diverse audiences.

You'll collaborate with internal teams to deliver exceptional customer experiences, resolving issues promptly and exceeding customer expectations.

Our ideal candidate will possess excellent communication and interpersonal skills, with the ability to motivate and guide a team of CSMs towards shared goals.

We value continuous learning and offer opportunities for professional growth and development, so if you're passionate about customer success and eager to make a difference, apply now

We're an equal opportunities employer, committed to creating a workplace where everyone feels valued, respected, and empowered to succeed.