Wealth Management Service Champion

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia FNZ Full time

We are seeking a Wealth Management Service Champion to join our team at FNZ. As a key member of our team, you will be responsible for providing exceptional service to our clients, ensuring their expectations are met on key performance indicator reporting, meeting actions, and availability.

Your responsibilities will include promoting a service of excellence, working closely with the Head of Production Support, Client Director, and Operations Team Managers, and contributing to the overall success of the company. You will also be responsible for ensuring SLA and KPI compliance, client governance, platform incident and problem management, gateway management, main escalation point, operational knowledge, commercial oversight, expectation management, secondary cover for other Service Delivery Managers, and client relationship management.

To succeed in this role, you will need more than 5 years of experience in a similar Service Delivery role within financial technology, investment operations, asset management, transfer agency, or private banking business domain. A strong understanding of financial platform technologies, infrastructure, operational processes, and application support functions is essential.

A degree in a relevant field and an understanding of IT project management are beneficial. You should also have strong client management and stakeholder management skills, as well as data-driven reporting skills using analytical and illustration tools.

This is a great opportunity to join a company that is dedicated to delivering exceptional service to its clients. You will have the chance to work with a talented team of professionals and contribute to the development of innovative solutions.



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