Data Center Technicians Leadership Manager
4 days ago
Microsoft Power Platform Community is the engine that powers our cloud services. As a leader in delivering core infrastructure and foundational technologies for Microsoft's online services, including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform, you will play a key role in shaping our future.
We are a global organization with over 200 data centers in 32 countries, serving more than 1 billion customers and 20 million businesses worldwide. Our mission is to empower every person and every organization on the planet to achieve more. We value respect, integrity, and accountability, and we strive to create a culture of inclusion where everyone can thrive.
About This Role
This leadership position offers the opportunity to model leadership principles, provide training to technicians, and accelerate your career growth. You will lead a team of Data Center Technicians, providing expert guidance on performing hardware deployments, diagnostics on equipment, and hardware decommissions. You will support technician performance, prioritizing tasks while monitoring Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
Main Responsibilities
- Lead a team of Data Center Technicians, empowering them to deliver success through empowerment and accountability.
- Ensure overall data center service compliance and quality by modeling, coaching, and caring while promoting a positive and effective team culture.
- Provide guidance on and hold team accountable for compliance with Data Center Services business unit and service-level policies, procedures, deadlines, and service-change policies.
- Evaluate process changes to assess their impact on service execution and share relevant information about change with stakeholders across functions and disciplines.
- Escalate issues through appropriate channels, following up on issue resolution and sharing knowledge related to issue resolution with relevant teams.
Requirements
- Bachelor degree in Computer Science or related field and/or equivalent work experience.
- 3+ years' experience supporting IT equipment or related technology.
- 1+ year(s) experience directing, supervising, or managing others.
Preferred Qualifications:
- 4+ years' experience supporting IT equipment or related technology.
- 3+ years' experience working in a production, mission-critical 24x7x365 data center environment.
- Applicable certifications: Information Technology Infrastructure Library (ITIL) Foundation, ASICS/Inventory Control, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Certified Data Center Professional (CDCP), Microsoft Certified Professional (MCP), Six Sigma Green Belt.
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