Customer Service Operations Manager
7 days ago
We are seeking a highly experienced Customer Service Operations Manager to join our team at Teleperformance. As a key member of our leadership team, you will be responsible for managing the overall performance and governance of our Statements of Work (SOW). This includes managing day-to-day operations in accordance with requirements and SLAs set out in the SOW, identifying and resolving service delivery issues, and implementing preventative measures.
Responsibilities- Manage the overall performance and governance of the SOW.
- Manage day-to-day operations in accordance with requirements and SLAs set out in the SOW.
- Identify and resolve service delivery issues.
- Implement preventative measures to ensure continuous improvement and quality gains.
In addition to these responsibilities, you will also be expected to provide exceptional people management, mentorship, and career development to members of your team, including managers and agents. You will work closely with Client teams to drive business growth and success.
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Customer Service and Operations Specialist
2 days ago
Bayan Lepas, Penang, Malaysia beBee Careers Full timeAbout the RoleThe Customer Service and Operations Specialist will be responsible for:Liaising with Customers: Communicate with customers to understand their needs and provide solutions.Managing Operations: Ensure operational excellence and customer satisfaction through effective management of control tower operations.This role requires a strong ability to...
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Customer Services Representative
2 weeks ago
Bayan Lepas, Penang, Malaysia Emerson Electric Full timeThe Customer Service Representatives provide high-quality and accurate resolutions by maintaining direct contact with our customers on their general inquiries or specific requests such as order placement, quotes request, order status, product availability and lead times, available services, and returns. They partner with the Test & Measurement group Sales...
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Customer Service Exporter
1 week ago
Bayan Lepas, Penang, Malaysia Toll Group Full timeCustomer Service ExporterJob Role:We are seeking a highly organized and detail-oriented Customer Service Exporter to join our team. As a Customer Service Exporter, you will be responsible for ensuring seamless communication with customers, managing export data entry, and resolving any queries or concerns.About Us:Toll Group is a global logistics company with...
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Operations and Services Representative
1 day ago
Bayan Lepas, Penang, Malaysia beBee Careers Full timeAbout the RoleWe are seeking a highly skilled Operations and Services Representative to join our team. The successful candidate will handle various responsibilities including PO processing, cost calculation, customer relationship development, and product support. This is an excellent opportunity for a fresh graduate to gain valuable experience in logistics...
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Field Service Operations Director
1 week ago
Bayan Lepas, Penang, Malaysia Entegris Full timeJob Title: Field Service Operations DirectorCompany Overview:Entegris is a leading provider of materials and solutions for the semiconductor industry.Job Description:The Field Service Operations Director will lead and oversee the delivery of high-quality field services to clients worldwide, ensuring that all services are aligned with company goals, customer...
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Bayan Lepas, Penang, Malaysia beBee Careers Full timeJob OverviewSelect how often (in days) to receive an alert:We strive to create a safer, sustainable and more connected world by unleashing the potential of people from diverse backgrounds and industries.The Customer Service Teams at our company interact with customers, sales and/or service representatives to handle various pre-sales or post-sales service...
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Customer Service Specialist
2 days ago
Bayan Lepas, Penang, Malaysia beBee Careers Full timeSelect how often (in days) to receive an alert:As a Customer Service Specialist at TE, you will work with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. This role is perfect for those who are passionate about delivering exceptional customer experiences.Job OverviewOur Customer Service Teams interact...
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customer service specialist i
6 hours ago
Bayan Lepas, Penang, Malaysia TE Connectivity Full timeJoin to apply for the CUSTOMER SERVICE SPECIALIST I role at TE Connectivity1 week ago Be among the first 25 applicantsJoin to apply for the CUSTOMER SERVICE SPECIALIST I role at TE ConnectivityGet AI-powered advice on this job and more exclusive features.At TE, you will unleash your potential working with people from diverse backgrounds and industries to...
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Bayan Lepas, Penang, Malaysia beBee Careers Full timeCustomer Support and Logistics RoleWe are searching for a highly skilled individual to fill the position of Operations and Services Representative. In this role, you will be responsible for a variety of tasks including PO processing, cost calculation, customer relationship development, and product support. This is an exciting opportunity for a fresh graduate...
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Logistics Operations Manager
16 hours ago
Bayan Lepas, Penang, Malaysia beBee Careers Full timeJob OverviewThe role of the Logistics Operations Manager involves overseeing the efficient flow of goods, services, and information within a distribution network. This includes managing warehouse daily operations, safety protocols, inventory management, transportation, customs-related matters, and supporting business units with DC-related issues.Key...