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Luxury Retail Business Leader

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia PRADA Full time

Founded in 1913, the Prada Group has built a tradition of excellence and innovation.

With iconic brands including PRADA, Miu Miu, Church's, Car Shoe, and Pasticceria Marchesi, we operate in over 45 countries with employees from more than 100 nationalities.

This role offers a unique opportunity to work in a creative and international environment with motivated teams driven by curiosity and a quest for excellence.

We value the talent and passion of our people, leading to their professional growth and success.

Job Purpose

To be the business owner, Company Brand Ambassador, and business leader accountable for overall store performance.

Guarantee an extraordinary Client experience by being present on the sales floor, leading and supporting all activities to achieve store targets.

Manage and coach the store team, ensuring succession plans and internal growth.

Responsibilities
  1. Drive and maximize sales performances.
  2. Propose and develop business plans.
  3. Lead the store team to exceed their Key Performance Indicators (KPIs).
  4. Represent the Company on the local market, identifying new opportunities to increase customer footfall, attract new Clients, and build a loyal relationship with the brand.
  5. Be present on the sales floor, ensuring a proper approach and service to Clients.
  6. Foster the Omni Channel development through the team.
  7. Meet the store operating budget, controlling store expenses.
Customer Focus
  1. Foster a Client centric mindset by developing and maintaining solid Client relationships.
  2. Guarantee an excellent Client satisfaction and the highest level of Client service.
  3. Implement, in partnership with other company functions, clienteling initiatives and events, securing Client loyalty and increasing Client spending.
  4. Foster a strong private appointment culture.
Team Leadership
  1. Promote an entrepreneurial and team spirit using effective communication, ensuring efficient organization and professional growth.
  2. Ensure the team is always prepared and updated on the Prada Group main information, product knowledge, local market, competitors, policies, and procedures.
  3. The ideal Store Manager attracts and recruits the best talents available on the market through networking and scouting.
Retail Excellence
  1. Develop a proper sales strategy, in cooperation with the Retail Merchandising, Visual Merchandising, and Retail Operations teams.
  2. Ensure that the display attracts Clients and maximizes sales in accordance with Company guidelines.
  3. Participate in the buying session when requested and provide effective product feedback based on store needs.
  4. Ensure synergy and cooperation between front and back of house.
  5. Be responsible for the enforcement of Company procedures on cash activity, inventory, logistics, and all main reporting activities requested by the head office.
Event Organization
  1. Cooperate with the Retail Events Office for the organization of local events and define challenging and realistic targets per Client, proposing new opportunities for local events in partnership with local Stakeholders and Influencers.
Key Skills and Qualifications

Business driven.

Leadership and team management.

Ability to motivate and persuade people.

Natural ability to welcome our Client.

Confident, enthusiastic, and positive.

Mature and assertive.

Organized and detail oriented.

Local and English languages are a must.

Market and product knowledge/passion.

Business/Retail Management degree or equivalent is a plus.

Interest in luxury/fashion, art, and design.