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Digital Transformation Expert

1 week ago

Petaling Jaya, Selangor, Malaysia AiChat Sdn Bhd Full time

AiChat Sdn Bhd is a leading A.I-Powered Conversational Customer Experience platform designed to help brands automate business processes in customer service, marketing and commerce via social messaging apps.

Key Responsibilities:
  • Account Management: Deliver proactive account management by providing business solutions to clients.
  • Cross Sell and Upsell: Identify opportunities to upsell and cross-sell products and services to existing clients.
  • Commercial Proposal: Fully understand clients' business objectives and make commercial proposals with input from other relevant teams.
  • Project Management: Lead end-to-end project management for client projects, ensuring timely delivery, budget adherence, and quality execution.

The ideal candidate will have a proven track record in client-facing experience, high-level presentation skills, and the ability to confidently present materials for sales meetings.

Required Skills and Qualifications:
  • Account Management
  • Client Services
  • Digital Project Management
  • Customer Success Management
  • Social Media Marketing

AiChat Sdn Bhd offers a range of benefits, including flexible working hours, remote work options, and the opportunity to work with a diverse team from different countries.