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Process Improvement Specialist

1 week ago

Bayan Lepas, Penang, Malaysia Teleperformance Full time
Job Description

This position is responsible for constructing searches and reports designed for automated analysis and topic identification in recorded conversations from a contact center environment.

You will make recommendations and define strategies that solve critical business problems through established industry best practices and creative innovations.

Key responsibilities include:

  • Constructing searches and reports for automated analysis and topic identification.
  • Making recommendations and defining strategies to solve business problems.
  • Packaging, delivering, and presenting key findings and briefings.
  • Conducting evaluations to identify areas of improvement.