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Incoming Call Agent

2 weeks ago

Petaling Jaya, Selangor, Malaysia Teleperformance Full time
Incoming Call Agent Job Summary

We are seeking an experienced Incoming Call Agent to join our team at Teleperformance. In this role, you will handle incoming calls from customers, resolving their queries and concerns in a timely and professional manner.

Key Responsibilities
  • Respond to customer inquiries in a courteous and knowledgeable manner.
  • Identify customer needs and provide tailored solutions.
  • Escalate complex issues to senior team members when necessary.
  • Maintain accurate records of customer interactions.
Requirements

To be successful in this role, you will need:

  • Excellent verbal and written communication skills in Mandarin and English.
  • A high school diploma or equivalent.
  • Previous experience in customer service or sales.
  • Strong interpersonal skills and adaptability.
  • A driven and results-oriented mindset.