Senior / KYC Executive (Client Onboarding) - Global Financial Services Expert

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia TIME's group Full time
Job Summary

We are seeking a highly skilled Senior / KYC Executive (Client Onboarding) to join our team at TIME's Group. As a key member of our global financial services team, you will be responsible for performing daily account opening and maintenance processing, including daily management of in-process, pending, and service-related activities.

Key Responsibilities
  • Account Opening and Maintenance: Perform daily account opening and maintenance processing, including daily management of in-process, pending, and service-related activities.
  • Customer Onboarding and Data Maintenance: Support customer onboarding and data maintenance, working closely with business teams to contribute positively to documentation, including account opening, maintenance, and KYC.
  • New Customer Requirements: Understand new customer requirements and ensure adequate support to meet their needs and initiatives.
  • Introducing Broker (IB) Setting: Perform IB setting-related tasks and respond to enquiries.
  • CRM Account Setting Operations: Responsible for CRM account setting operations.
  • Issue Resolution: Respond to issues and enquiries promptly through various communication channels.
  • Process Optimization: Communicate and coordinate issues with various departments, collect feedback, and put forward optimization plans and implement them.
  • Error Escalation: Escalate to team leaders upon detection of errors and shortcomings in existing processes.
  • Process Improvement: Excel in daily tasks by keeping up to date on changes to processes, systems, and campaigns.
Requirements
  • Education: At least a degree in finance, banking, business administration, or a related field.
  • Experience: Minimum 1-2 years of relevant working experience in stockbroking, securities operations, investment banking, or funds services operations.
  • Skills: Customer-oriented, attentive to details, compliance and control-oriented, diligent, and proactive.
  • Language: Good command of both English and Mandarin is a must, as you will deal with Chinese counterparts.
  • Flexibility: Willing to work flexibly and shift arrangement, including night shift.
What We Offer
  • Global Work Experience: Seeking to expand your regional work experience? Work alongside industry-leading professionals from around the globe in an environment filled with opportunities for continuous learning and growth.
  • Employee Benefits: We value your well-being - You'll find it here along with our comprehensive medical, dental, optical, and wellness benefits.
  • Performance Bonus: We appreciate your contributions with a 13th-month salary and performance bonus.
  • Employee Recognition: We reward our best employees with quarterly employee recognition awards in USD.
  • Work-Life Balance: Feeling drowsy after lunch? Take advantage of our smart pantry access and weekly tea break/lucky draw.
Life at TIME's Group

At TIME's Group, we embrace a culture where continuous growth, collaboration, and creativity are at the heart of everything we do. As a member of our team, you'll collaborate with top professionals from around the globe, dive into exciting projects, and play a pivotal role in shaping the future of finance.

Discover your potential with TIME's Group. Apply now and be part of our success story



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