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Delivery Support Expert

2 weeks ago

Shah Alam, Selangor, Malaysia Ninja Van Full time

Ninja Van is redefining the logistics landscape in Southeast Asia through its commitment to innovative delivery solutions. As a pioneer in last-mile delivery, we've formed partnerships with over 35,000 merchants and handle a significant volume of parcels across six countries.

We pride ourselves on harnessing the power of technology and operational expertise to deliver exceptional services that meet the evolving needs of our customers. By leveraging advanced optimization techniques, dynamic routing, and real-time tracking, we strive to set new standards in the industry.

Main Responsibilities
  • Verify customer coordinates using online tools to ensure accurate address determination.
  • Collaborate with team members to refine and optimize coordinate verification procedures.
  • Maintain high levels of accuracy and attention to detail in data entry tasks, adhering to strict quality standards.
  • Respond promptly to address-related inquiries or discrepancies, providing timely resolutions to ensure seamless delivery operations.
  • Meet established deadlines and contribute to the success of Ninja Van's delivery operations.
  • Calmly navigate high-pressure situations, applying effective problem-solving skills to resolve issues.
  • Document and report recurring address-related issues to drive continuous process improvement.
  • Uphold confidentiality and adhere to data security standards throughout the verification process.
Key Requirements
  • Exhibit strong attention to detail and accuracy in data entry tasks.
  • Display ability to read and interpret addresses effectively, resolving discrepancies accurately.
  • Remain calm and focused under pressure, applying effective problem-solving skills to resolve issues.
  • Possess basic computer literacy and familiarity with data entry software/tools.