Support Operations Expert

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Guidewire Software Full time

We are seeking a Support Operations Expert to join our team at Guidewire Software. The ideal candidate will have 6+ years of experience providing technical software support for a B2B software company and a strong understanding of cloud applications and infrastructure.

About the Role

The Support Operations Expert will be responsible for developing and maintaining deep expertise in Guidewire's suite of products, troubleshooting and resolution of incoming support cases, and communicating with customers to ensure timely and accurate updates on the status of their support requests.

Responsibilities

  • Provide technical support to Guidewire customers using Guidewire products
  • Develop and maintain deep expertise in Guidewire's suite of products
  • Troubleshoot and resolve incoming support cases
  • Communicate with customers to ensure timely and accurate updates on the status of their support requests

Requirements

  • Bachelor's Degree in Computer Science or related field
  • 6+ years of work experience providing technical software support for a B2B software company
  • Experience with a commercial customer incident tracking or CRM system such as Salesforce.com


  • Kuala Lumpur, Kuala Lumpur, Malaysia beBee Careers Full time

    Operations Support ExpertWe are looking for an Operations Support Expert to provide critical support to our operations team. Key responsibilities will include:Providing administrative support, including data handling and reporting.Assisting with business process support and problem-solving.The ideal candidate will possess excellent communication skills, be...


  • Kuala Lumpur, Kuala Lumpur, Malaysia beBee Careers Full time

    Operations Support ExpertWe are seeking an Operations Support Expert to join our team and work closely with relevant departments, including marketing, finance, and operations, to ensure smooth workflows.Collaborate effectively within a team-oriented environment and foster strong internal communication.Adapt to dynamic market conditions and perform...


  • Kuala Lumpur, Kuala Lumpur, Malaysia beBee Careers Full time

    Results-Driven Support Operations Expert NeededJob Overview:We are seeking a results-driven Support Operations Expert to join our team. The successful candidate will be responsible for delivering high-quality support to our global customers, ensuring their service level agreements and operational requirements are met.The ideal candidate will have excellent...


  • Kuala Lumpur, Kuala Lumpur, Malaysia beBee Careers Full time

    Job DescriptionThis Operational Support Expert position is responsible for providing operational support, conducting business process analysis and contributing to other responsibilities as assigned by your supervisor. You will play a critical role in supporting the development and implementation of our Digital Servicing strategy.Main Tasks:Process...


  • Kuala Lumpur, Kuala Lumpur, Malaysia GO Markets Support Full time

    GO Markets was founded in 2006 and since then has grown to become a leading, trusted global broker. Over the last 15+ years, we have prided ourselves on a people-first operation, with a focus on developing and nurturing our team members. The KL office is our Asia Pacific Headquarters, providing Information Technology services, Marketing, and Customer Support...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Luxoft Full time

    Job OverviewLuxoft is a leading provider of IT services and consulting. We are currently seeking an IT Operations Expert to join our team. As an IT Operations Expert, you will be responsible for ensuring the smooth operation of our IT systems and applications.Your main responsibilities will include providing technical support to business users, working on...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full time

    Sales Operations Associate (Backend Support)BID Operations Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia3 weeks ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.The role requires a high level of attention to detail and problem-solving skills. The individual will be expected to provide...


  • Kuala Lumpur, Kuala Lumpur, Malaysia JOB EXPERT GROUP Full time

    Technical Support Specialist (Endpoint Management)Technical Support Specialist (Endpoint Management)Get AI-powered advice on this job and more exclusive features.We're looking for a hands-on Technical Support Specialist who can help manage and support computers, mobile devices, and user accounts across different platforms like Windows, Android, and iOS. In...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full time

    BID Operations is a dynamic and innovative company based in Kuala Lumpur, Malaysia.We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for delivering exceptional customer service to our clients across various communication channels including live chat, email, and telephone.Key...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full time

    BID Operations is a leading organization in the IT sector, committed to delivering exceptional services.We are seeking a skilled Customer Service Representative to join our team. This role involves providing top-notch customer service to our clients through various communication channels.