Order Management Specialist

3 days ago


Petaling Jaya, Selangor, Malaysia ACCA Careers Full time

In this role as an OTC Analyst at ACCA Careers, you will be responsible for managing the Order-to-Cash process from start to finish. This involves ensuring accurate and timely processing of customer orders, generating invoices, collecting payments, and resolving any disputes that may arise.

Accountabilities
  • Process and validate customer orders to ensure accuracy and compliance with terms.
  • Generate and issue accurate invoices in a timely manner.
  • Follow up on overdue accounts and resolve payment issues to minimize outstanding receivables.
  • Reconcile and apply customer payments to accounts.
  • Address and resolve billing discrepancies or customer disputes.
  • Prepare and analyze aging reports and O2C KPIs to monitor performance.
Qualifications
  • Bachelor's degree in Finance, Accounting, or related field.
  • 2+ years of experience in O2C processes, preferably in a shared services setup.
  • Proficiency in ERP systems (e.g., SAP, Oracle) and MS Excel.
  • Strong communication, analytical, and problem-solving skills.
Benefits

We offer a competitive salary, benefits package, and opportunities for career growth and progression.



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