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Logistics Operations Coordinator

1 week ago

Shah Alam, Selangor, Malaysia TIME's group Full time
Job Description

As a Logistics Operations Coordinator at TIME's group, you will be responsible for ensuring smooth import customs clearance processes. Your primary role will be to liaison with customers to obtain necessary documents, perform job and booking creation in ProAct, and advise clients on incomplete documents.

Key Responsibilities:
  • Liaise with customers for import customs clearance documents.
  • Perform job & booking creation within the same day in ProAct upon shipping documents provided by respective client.
  • Act as a responsive point of contact to advise clients if incomplete documents received.
  • Create a new model / variance from Model Management in ProAct system whenever new model arrival.
  • Upload load list and generate lading head from ProAct upon received completion of Import Permit (AP) and verified.
  • Perform customs declarations as per shipping documentation / listings & instructions provided by customers via ProAct / ALDEC system.
  • Prepare customs import / export documentations according to customs regulations, laws, or procedures.
  • Plan and allocate jobs with team members as per customers' schedules./ instructions.
  • Submit NMC Invoice & PO for payment request to Finance dept on local shipping charges to shipping agents whenever there is new arrival import shipment / upon received the NOA & invoice.
  • Classify goods according to tariff finder system.
  • Track the job progress and ensure the job timeliness / meet customers' expectation and update HOD the status by end of working hours on any daily job tasks which have assigned to you.
  • Coordinate and liaise with SMK vendor / IT Support Team & ProAct if encounter any problems and or downtime in system, as well as to raise ticket to relevant parties for support / assistance and to report any issues encountered to superior / HOD.
  • Attend to customer's enquiries and/or complaints as and when required.
  • Inform clients of factors such as shipping options, timelines, transfers, or regulations affecting shipments.
  • Determine method of shipment and prepare or advise for preparation of delivery order, invoices, duty payment on the arriving shipments / clearance instruction.
  • Assist, provide and work alongside with superior / team members in providing the necessary information for reporting or to complete any other special projects as and when required.
  • Suggest any process or system improvements which will facilitate an increase in job efficiency.
  • Be multitasking when required on other jobs given and/or back up team members whenever any staff or inter-department staff absent.
  • Compile all completed declarations documents and ensure all are in order before return to respective customers.
  • Verify and maintain records on incoming and outgoing shipments.
  • Coach and train new team members or any existing team member to participate in ProAct / ALDEC system for skills enhancement & knowledge for better job efficiency.
  • Any other task/assignment/project assigned by the Company from time to time.