Customer Service Representative

7 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Yaoyao Malaysia Info Tech Sdn Bhd Full time
Job Description

We are seeking a highly motivated and experienced Customer Service Representative to join our team at Yaoyao Malaysia Info Tech Sdn Bhd. As a key member of our customer service team, you will be responsible for providing exceptional customer support through live chat communication with our Malaysia-based customers.

Responsibilities
  • Initial Contact Resolution (ICR): Respond to customer inquiries in a timely manner, guide purchases, and improve customer retention and conversion of consultation.
  • After-Sales Support: Assist customers with after-sales problems according to the SOP process and ensure high levels of customer satisfaction.
  • Work Ticket Management: Accurately fill in customer service work tickets as required to ensure completeness and accuracy.
  • Cross-Departmental Communication: Participate in cross-department / cross-team communication to promote rapid resolution of various pre-sales and after-sales problems.
Requirements
  • Communication Skills: Excellent phone etiquette and verbal, written, good attitude, patience, and interpersonal skills.
  • Language Proficiency: Able to speak, write, and listen in Mandarin, English, and Bahasa Malaysia.
  • Technical Skills: Knowledge of basic computer applications (Microsoft Excel/Word) and ability to create documents carefully.
  • Education and Experience: At least 1 year of relevant work experience preferred; fresh graduates encouraged to apply.


  • Kuala Lumpur, Kuala Lumpur, Malaysia OCBC Full time

    Job OverviewWe are seeking a skilled Customer Service Representative to join our Contact Centre team. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the best possible experience.


  • Kuala Lumpur, Kuala Lumpur, Malaysia OCBC Bank Full time

    Job OverviewWe are seeking a highly skilled and motivated Customer Service Representative to join our team at OCBC Bank.The successful candidate will be responsible for providing exceptional customer service, resolving customer inquiries, and ensuring customer satisfaction.


  • Kuala Lumpur, Kuala Lumpur, Malaysia Experian Health Full time

    At Experian Health, we're committed to providing exceptional customer experiences that drive business results. We're seeking a skilled Customer Service Representative to join our team!About the RoleThis critical role involves delivering top-notch service to our clients, ensuring their needs are met and exceeded. The ideal candidate will possess excellent...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Sutherland Global Full time

    Job OverviewWe are seeking a highly skilled Customer Service Representative to join our dynamic team at Sutherland Global. As a key member of our client support team, you will provide exceptional service to our clients across various channels.


  • Kuala Lumpur, Kuala Lumpur, Malaysia Reading Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our team. As an Outbound Call Specialist, you will be responsible for performing outbound calls based on tasks assigned. This is a great opportunity to work with customers and provide them with excellent service.The ideal candidate will possess at least SPM qualifications...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Hong Kong Limited Full time

    Executive, Contact CentreThe role of the Customer Service Representative is to provide an efficient and high-quality telephone servicing facility to customers. This involves meeting and exceeding customer expectations, achieving key performance indicators (KPIs), and delivering world-class customer service via telephone.Key responsibilities include:Deliver...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Da Vinci Clinic Full time

    About the RoleThis position involves interacting with patients and clients through various online channels to provide support, resolve issues, and ensure satisfaction.As a key point of contact, you will represent Da Vinci Clinic's commitment to excellence by delivering exceptional customer service and sales experience.


  • Kuala Lumpur, Kuala Lumpur, Malaysia ENZOL Full time

    As a Customer Service Representative at ENZOL, you will be responsible for providing exceptional customer experiences and driving sales growth. This role requires strong communication skills and a passion for delivering results.Key Responsibilities:Analyze customer preferences and recommend personalized solutions.Collaborate with cross-functional teams to...


  • Kuala Lumpur, Kuala Lumpur, Malaysia TIME's group Full time

    About UsWealth Mastery Academy Sdn Bhd. is a leading provider of financial education and investment services dedicated to empowering individuals to achieve financial independence and secure their financial futures.We are seeking a skilled Customer Service Representative to join our team in Kuala Lumpur, Gurney Tower Penang and KK Branch Offices. As a key...


  • Kuala Lumpur, Kuala Lumpur, Malaysia OSREN Full time

    At OSREN, we are seeking a skilled Customer Service Representative to join our team. As a key member of our sales and support team, you will be responsible for providing exceptional customer service, facilitating sales, and supporting after-sales services.Key Responsibilities:Customer Service and SalesGreet customers in a professional and welcoming...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Simplus Full time

    The Customer Service Representative role at Simplus Malaysia Info Tech Sdn Bhd is an exciting opportunity to join our customer support team. As a key member of the team, you will be responsible for delivering exceptional customer support services through live chat communication.About the JobThis full-time position involves working closely with the...


  • Kuala Lumpur, Kuala Lumpur, Malaysia UNIQLO (MALAYSIA) SDN BHD Full time

    At UNIQLO (MALAYSIA) SDN BHD, we are committed to delivering exceptional customer experiences. As a Customer Service Representative, you will be the face of our brand, responsible for ensuring that every customer interaction is positive and memorable.The role involves preparing the store for customers, greeting them with a smile, and offering assistance. You...


  • Kuala Lumpur, Kuala Lumpur, Malaysia EBC Financial Group Full time

    Job DescriptionThis position is ideal for a dedicated and detail-oriented individual who can provide top-notch support to our clients. As a Customer Service Representative, you will be the primary point of contact for our customers, handling their inquiries and resolving any issues they may encounter.EBC Financial Group is a global financial services...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Strattonshire Full time

    At Strattonshire Ventures, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our support operations, you will be responsible for utilizing Zendesk software to track, manage, and resolve customer issues in a timely and effective manner.Key Responsibilities:Manage customer inquiries and resolve issues through...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Nirvana Asia Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Nirvana Asia. As a key member of our front desk operations, you will be responsible for delivering exceptional guest experiences and ensuring seamless service delivery.Key Responsibilities:Welcoming guests upon arrival and ensuring a smooth check-in...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Popular Book Co. (Malaysia) Sdn. Bhd. Full time

    Job Description:As a Customer Service Representative, you will be the face of Popular Book Co. (Malaysia) Sdn. Bhd., providing exceptional customer service and ensuring a positive shopping experience.Main Responsibilities:Handle customer complaints and feedback effectively;Process returns and exchanges efficiently;Maintain store displays and ensure visual...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Aqi Intl Full time

    Job Description:We are seeking a highly skilled and customer-focused Executive Customer Service Representative to join our team at Aqi Intl. As an Executive Customer Service Representative, you will be responsible for delivering exceptional customer service experience to our clients.Skill Requirements:Minimum SPM/STPM with prior working experience is...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Bybit Full time

    Join Our TeamWe are seeking a highly skilled Customer Service Representative to join our team at Bybit Federal Territory of Kuala Lumpur, Malaysia. As a leading global cryptocurrency exchange, we strive to provide a professional, smart, and intuitive trading experience.The ideal candidate will possess excellent communication skills, both written and verbal,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia ZFX Full time

    At ZFX, we are seeking a skilled Customer Service Representative to join our team in Kuala Lumpur. As a customer-centric organisation, we value individuals who can deliver exceptional service and support to our clients.The ideal candidate will possess at least a Diploma/Degree and have 2-3 years of experience in customer service/contact centre. Fluent...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Averis Full time

    Are you looking for a challenging role in sales operations? Averis WP is seeking a Customer Service Representative to join our team in Kuala Lumpur, Malaysia.Responsibilities:Respond to customer inquiries and resolve issues related to orders and certificatesSupport warehouse providers with queries regarding stock levels and deliveriesCoordinate with the...