Executive Technical Consultant

6 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Aqi Intl Full time
About the Role

We are looking for a highly motivated and experienced Executive Technical Consultant to join our team. As a key member of our customer support team, you will be responsible for providing technical guidance and support to customers, identifying opportunities for process improvements, and contributing to the development of new solutions.

Key Responsibilities:
  • Tech Support: Provide technical support to customers via phone, email, or in-person, resolving incidents and service requests in a timely and professional manner.
  • Process Improvement: Identify areas for process improvement and collaborate with internal teams to implement changes that enhance the customer experience.
  • Solution Development: Contribute to the development of new solutions, working closely with cross-functional teams to design and implement innovative technical solutions.
  • Knowledge Management: Develop and maintain knowledge base articles, solution trees, and other resources to aid in incident resolution and support continuous learning.


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