Senior Finance Operations Specialist
4 days ago
About Our Shared Services Centre
We offer a unique opportunity to work in a globally recognized shared service centre that provides flexibility and great opportunities to learn. As a Senior Finance Operations Specialist, you will play a key role in managing Service Level Agreements (SLAs) that align with client and organizational needs.
Key Responsibilities:
- SLA Management and Oversight
- Develop and implement Service Level Agreements (SLAs) that meet client and organizational needs.
- Monitor and report on service performance against SLAs, identifying areas for improvement.
- -coordinate regular reviews of SLAs and update agreements as necessary.
- Performance Monitoring and Analysis
- Track key performance metrics and generate reports for management, highlighting areas for improvement.
- Analyze trends and root causes of service issues, collaborating with teams to resolve gaps in service delivery.
- Stakeholder Management
- Serve as the primary point of contact for SLA-related inquiries and issues.
- Collaborate with clients, vendors, and internal teams to ensure clarity on service expectations and deliverables.
- Address escalations promptly, working to resolve service issues and prevent future occurrences.
- Continuous Improvement
- Propose process improvements based on performance data and stakeholder feedback.
- Lead or support initiatives to enhance service efficiency, quality, and client satisfaction.
- Compliance and Risk Management
- Ensure adherence to compliance standards and regulatory requirements related to SLAs.
- Identify potential risks in service delivery and implement risk mitigation strategies.
Requirements
- Bachelor's degree in Accounting, Finance, or a related field.
- 5+ years of experience in SLA management or finance operations, ideally in shared services.
- Strong understanding of finance processes (e.g., month-end close, reconciliations, financial reporting).
- Familiarity with SLA management tools, reporting software, and ERP systems (SAP, Oracle).
- Excellent analytical and problem-solving skills with experience in performance analysis and reporting.
- Strong communication skills to work with finance stakeholders and clients effectively.
- CPA, ACCA, or other relevant accounting qualifications are a plus.
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